Senior Product Analyst Jobs

Overview
We are seeking for a driven, analytical, and result oriented Senior Product Analyst, Payments and Partnerships, who will provide support for developing digital payments products and offering in multiple countries as well as strengthening relationships with our payment partners and card schemes. Areas of focus include but are not limited to handling payment brand and partner communications and onboarding, executing product research and analysis, documenting processes and workflows, investigating client escalations, performing admin duties for third party payment applications. The ideal candidate will have strong communication, problem-solving and prioritization skills, working knowledge of payment processing, settlements, and financial operations.
Our approach is both customer-focused and data-informed, so you will be required to have relevant experience and a solid understanding of payment processing ecosystems, payment schemes and regulation, clearing, settlement, funding, and cash conversion processes.
The successful candidate will be a self-starter who is comfortable with ambiguity, is analytical, detail oriented and able to work well with cross-functional and external teams, including engineering, design, marketing, sales, operations, compliance, Legal teams. It is important to be flexible and can effectively cope with change, shift gears comfortably, and make decisions without always having the total picture.
Responsibilities

• Manage Gateway settings, configurations, and user accesses
• Provide analytical and project support for funding initiatives
• Develop and maintain product documentation, including user guides, training materials, and high-level product requirements
• Provide coaching, training, and information sharing sessions for internal teams
• Create and maintain user access to 3rd party portals with regular audits to ensure that access is only given on a need-to-know basis.
• Conduct market research and stay up to date on industry trends and emerging technologies
• Work with cross-functional teams, including product development and Operations, to ensure a seamless client experience
• Oversee communications with card brands, card acquirers, third party providers
• Assist with user acceptance testing (UAT), live testing, product release signoffs, troubleshooting issues
• Ensure issues are identified, tracked, reported, and resolved in a timely manner
• Assist with partner onboarding, conducting due diligence review, and obtaining necessary sign offs
• Regularly meet with internal stakeholders in Client Operations, Product, Marketing, Compliance, Development, and Sales to identify opportunities for improvement
• Gather, prioritize, and document requirements for Digital Payments projects
• Ensure compliance with industry regulations and best practices
• Support internal stakeholders in partner related payment escalations such as reconciliations/settlements, audits, performance analysis, etc.
• Learn various banking systems to assist with Product Operations functions
• Handle client escalations and working closely with third parties and cross-functional teams to address client enquiries
• Identify and mitigate risks associated with our payment products
• Stay abreast of Payment industry news and Payment brand changes and regulations. Notify and educate internal stakeholders on relevant changes

Qualifications

• Proven organizational and prioritization skills in fast paced and evolving environment
• Prior experience working directly with external payment partners and payment brands
• Excellent verbal, written communications, and presentation skills
• High degree of self-initiative, proactive and self-driven to drive results.
• Ability to effectively communicate with all levels of management through various channels
• Excellent interpersonal skills and a customer-oriented approach to problem solving
• Strong collaboration and organizational skills to work with global, cross-functional teams
• Knowledge of financial operations, payment processing, and merchant on-boarding
• Detail-oriented and hands-on; willing to roll up your sleeves to get the job done
• Bi-lingual or Multi-lingual is an asset. Payments Experience in Latin America is a plus

Education And Experience

• Experience using data and analytics to inform product decisions
• BA/BS degree
• Experience conducting market analysis and reviews of product performance
• 4+ years of working experience in eCommerce, Fintech, SaaS, or Payments space
• Experience working with agile project teams of designers, engineers, and various stakeholders
• Experience with 3rd party partner integrations and/or building a partner network
• Experience with Credit/Debit card acceptance, bank transfers, e-wallets, real time payments, alternative payment methods, and ACH.
• Proficient MS Office with a strong background in Excel

Hiring Salary Range $75,000/yr - $110,000/yr (Salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity and alignment with market data.) Subject to business performance and recommendations of management, this role may be eligible to participate in an incentive compensation plan. This compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position, is offered.