Product Operations Associate Jobs

About Narmi:

Narmi is how community financial institutions unlock the very latest capabilities in digital banking and account opening – so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has moved billions of dollars and opened hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and happy customers. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US

About the Role and Team:

As a Product Operations Associate at Narmi, you will ensure that we continue to deliver world-class products while doubling revenue each year. You will enable your partners in Engineering, Customer Success, Implementations, Product Management, Sales and Marketing to guarantee operational excellence.

You will own product end-to-end testing, and ensure that our releases are free of bugs. You will coordinate with engineering and customer success to manage release cycles and communications with customers. While you may not have been an engineer, you have a strong understanding or willingness to learn how SaaS products are built, tested, and released.

You will be the link between product and customer-facing teams, ensuring smooth rollouts of new features and continued product excellence. You will document the nuances of our product to enable internal and external stakeholders to succeed as Narmi continues to scale.

What you'll do:

• Owning product end-to-end testing for existing and new customers on releases or feature launches
• Assist customers and internal teams to test, reproduce issues, perform triage, and submit tickets to GitHub
• Ensuring the customer-facing teams are equipped with the resources required to support existing and new products and features by creating training material and documentation
• Working with customer success teams to collect and communicate product-related challenges to be considered by product and engineering in future development
• Execute and improve on processes around testing, launch and release of new products and features
• Developing, managing, and continuously improving processes between product, engineering and customer-facing teams to work more efficiently and effectively

What you'll bring:

• Strong verbal and written communication
• Excellent analytical, debugging, and problem-solving skills
• Comfortable operating at the intersection of internal vs external stakeholders, and technical vs non-technical
• At least 2 years of experience in consulting, product, technical project management, program management, QA or customer-facing professional services
• Exceptional organizational skills and attention to detail to manage processes such as testing and release management

The expected annual base salary for this role is $100,000 - $110,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package.

We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.

Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at [email protected]