Senior Associate – Product Operations, Process And Calendar

Our Story

We make modern classics with character. We believe in true timelessness, the integrity of well-made clothes, and since our inception, great quality at a great price. That’s in our DNA.

But, we know it’s not only about the clothes—it’s about the feeling it gives the people who wear them, whether they’re confidently giving a presentation in a well-tailored suit; basking in long salty beach days in vibrant, colorful sun-soaked swimsuits, or joyfully re-discovering their favorite Rollneck sweater in their closet again and again, season after season.

And ultimately, it’s about helping our customers be the best, most authentic versions of themselves.

And that’s what we’re after, to inspire people’s lives and style.

Whether you’re a customer or a part of our crew, we put people first. We’re proud to have been recognized as an industry leader in:

• America’s Greatest Workplaces for Women (Newsweek, 2023)
• Best Place to Work for LGBTQ+ Equality (The Human Rights Campaign Foundation, 2022)
• Best Employers for Diversity (Forbes, 2022)
• America’s Greatest Workplaces for Diversity (Newsweek, 2023)
• Best Employers for New Grads (Forbes, 2022)

We are looking for a Senior Associate to join our Product Operations team, supporting product development processes and calendars. As a Senior Associate on our Product Operations team, you will play a pivotal role in optimizing and enhancing our end-to-end product development and sourcing process. You will work collaboratively with cross-functional teams to streamline and enhance our product operations, from product development to supplier selection, production, and delivery. Your expertise in process improvement, data analysis, and operational efficiency will be crucial in elevating our product operations to new levels of excellence. This operational role will provide significant exposure to a wide range of the business and teams at a key point in process optimization projects. This is a highly collaborative role that works closely with Merchandising, Design, Planning, Sourcing, Tech Design, Logistics, Finance, Quality Assurance, Social Responsibility, Sustainability, and our Hong Kong team. The role reports to the Senior Director of Product Operations.

Responsibilities:

• Lead the continuous improvement efforts of our production operations, identifying and implementing process enhancements to streamline workflows and increase efficiency.
• Support product development calendar updates and communications
• Stay current with industry trends, technological advancements, and best practices in product operations, and proactively implement relevant improvements to our processes.
• Lead and support cross-functional projects aimed at improving product operations, such as product development calendar optimization, vendor standards and policy management, and vendor onboarding process management.
• Drive a culture of continuous improvement within the cross-functional teams, providing training, guidance, change management support, and mentorship to team members on process improvement methodologies and tools.
• Collaborate closely with cross-functional teams, including Design, Sourcing, Merchandising, Quality, Logistics, and Technical Design, to identify opportunities for process improvement and implement best practices.
• Analyze and evaluate existing processes, identifying bottlenecks, inefficiencies, and areas for improvement, and develop and implement solutions to address them.
• Support key Sourcing meeting content creation

Qualifications:

• Results-driven mindset, with a keen eye for detail and a sense of urgency in driving process improvements
• Excellent presentation skills
• 3-5 years of experience in an analytical, operational, or project management role, preferably within a Sourcing organization
• Minimum of 1 year of experience working in the apparel industry
• Ability to work independently, manage multiple tasks, and prioritize effectively in a fast-paced environment
• Bachelor's degree preferred or comparable job experience
• High proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint
• Experience with large scale organization transformations a plus
• Excellent communication and interpersonal skills, with ability to collaborate effectively with cross-functional teams and stakeholders

We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.

Benefits + Perks

• Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.
• Flex Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday year-round.
• Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.
• Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).
• Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.

Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Salary Range: $72,500.00 - $101,500.00

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.