Product Education Specialist Jobs

Company Description

REFID729521

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a Product Education Specialist to join our NIQ Activate technology team

NIQ Activate is the leading provider of AI-powered customer analytics, personalization, and brand collaboration platform. Serving dozens of retailers and brands across the world using cutting-edge big data, real-time analytics, and data-science automation. Our solution is disrupting existing data & media monetization models by enabling retailers to remain in control of their revenue.

As a Product Education Specialist, you will be part of the Product Education team in the customer success group and will develop training and education materials that are used by our customers and internal teams.

In this role, you will apply our products and services to valuable, easy-to-consume content for our customers’ empowerment and education. Additionally, you will integrate the content within Activate’s Education assets – Learning Management System, Customer Communication and Knowledge Center directly impacting and elevating Activate’s customer experience.

Responsibilities

• Work closely with Customer Success and product teams
• Independently gather information from subject matter experts to develop, organize, and write user guides, training materials, videos and e-learnings
• Ongoing updates & maintenance of the existing materials
• Review, Rewrite and redesign current training & education materials
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Writing users release communication
• Write user-friendly designed content that meets the needs of the target audience, turning insights language that sets our users up for success

Qualifications

• 1-3 years’ industry experience as an Product Education Specialist instructional designer, content writer or tech writer
• Proven ability to quickly learn and understand complex topics
• Proficiency with Storyline, Camtasia, PPT, Photoshop, Illustrator
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with learning platforms (LMS/LXP/KMS)
• Bachelor’s degree in a relevant field
• Previous experience writing documentation and procedural materials for multiple audiences
• Good creative and design skills
• Experience with Product, Product Marketing, Customer Success or Marketing, preferably in a SaaS and Retail Tech environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com

Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.