Senior Sales Manager Jobs

Job Summary

The Senior Sales Manager represents the property in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services.

Key Responsibilities:

• Conduct site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other property facilities.
• Negotiate contracts with customers and commission agreements with third party agencies.
• Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the guest rooms, meeting space and/or banquet date, space and rate availability. Develop and quote prices for same.
• Represent property in significant interactions dealing with customers relative to sales and operational questions, concerns, and issues.
• Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
• Direct site visits and H.O.S.T. programs for respective accounts and participates in trade shows, industry and customer events.
• Represent hotel by soliciting, responding to and negotiating with persons requiring group accommodations (over 10 guest rooms) with or without meeting space and/or on-site (property) catering, based upon market segment and account files assigned by the Director of Sales (and Marketing).
• Engage in outside sales activities to discuss business opportunities and entertain customers in local and assigned markets (percentage of travel dependent on specific market).

Preferred Qualifications:

• Basic knowledge of various types of set up styles used in the meeting rooms
• Basic Property product knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts
• Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
• Basic knowledge of the property structure/layout and how all departments interact
• Ability to complete a contract in compliance with all checklists, standards and property policies.
• Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Outlook, Delphi FDC(or in house sales system), Market Vision, Internet and Intranet
• Interpersonal skills to provide overall guest satisfaction.
• Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, portable radios, pagers, etc.
• Bachelor's degree in Hotel Management, Business Administration, Marketing or Communications preferred.
• Basic knowledge of audio visual equipment, telecom equipment, lighting and room temperature control
• Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations.
• Extensive knowledge of market and related meeting industry.