Senior Program Portfolio Manager

About the team

The Zillow Group people and culture are what sets us apart and makes us great! Supporting Corporate Services, the PMO enables Zillow to implement and improve processes, launch initiatives successfully, and provides outstanding support to our business partners, helping to craft the long term strategic outlook for Zillow Group. The team works to standardize and centralize processes across business units and provide guidance and governance. The overall goal of everything we do is to delight the customer through ensuring our strategy is cohesive across Zillow, acting on opportunities and getting results.
Zillow is looking for a strategic, transformational leader to join our Corporate Services PMO team! The Senior Program Portfolio Manager will be responsible for programs/portfolios of work that will have significant impact on how Corporate Services provides products and services, working closely with multiple functional areas and providing business performance management and enterprise transformation. The successful candidate will integrate knowledge of end-to-end business processes, identify key value drivers and metrics to inform a streamlined and visible approach to guide effective program/initiative prioritization, activation, set up, delivery, oversight, and closeout.

About the role

We are looking for an experienced strategist, skilled facilitator and innovative operator with a strong eye towards efficiency and compliance. The ideal candidate will not only thrive in ambiguous environments but also have strong collaboration and interpersonal skills to help reach clarity.

In this role, you'll partner with multiple teams across Zillow to design, develop and implement solutions for operational excellence in alignment with our strategic vision. You'll be a sounding board for our partners, using your skills and collaborative efforts to challenge the status quo and help find a common vision as new initiatives and ideas arise.

You Will:

• Manage tracking and reporting toward closure of regulatory, audit self-identified issues
• Lead the delivery of critical initiatives, assess and adapt as needed to ensure quality of execution, total ownership, remove obstacles, and build efficiency and simplicity
• Ensure consistent implementation of common PMO standards, reporting, and operationalization of projects and programs
• Develop and maintain portfolio-level metrics and reporting, documentation and artifacts, including portfolio health, trend analysis, and quarterly forecasts and actuals
• Serve as leader for Corporate Program Portfolio Management, focusing on strategic enablement and functional maturation, roadmap development and implementation across multiple functions and business lines to meet financial targets
• Identify high-leverage opportunities to address business challenges, limitations, or constraints
• Monitor and track delivery of projects, programs and initiatives, calling out risks to appropriate leaders, ensuring mitigation strategies are developed and implemented as necessary
• Drive adoption and adherence to processes, procedures, methods and standards for portfolio management and program delivery
• Contribute to Zillow-wide strategy planning and financial planning processes

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $117,000.00 - $187,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Adaptable to changing requirements and business needs
• Capable of juggling multiple programs simultaneously while motivating, encouraging, and ensuring cooperation among team members
• Familiarity with financial and SAAS systems (e.g. Workday, Zuora, Salesforce) and processes
• Ability to prioritize, organize, and deliver within a high-pressure environment
• Bachelor's degree in business, finance, accounting, information systems or software-related field
• Experience with Project/Product/Portfolio management tools such as Asana, Smartsheet, Jira, Jira Align, Zapier
• Strong command of project, program and portfolio management capabilities, including developing and managing timelines, budgets, and risks, as well as experience with matrixed leadership, facilitation, and business-case development
• Ability to work with little or no supervision and in an ambiguous environment
• 10+ years of program/portfolio management experience leveraging varying methodologies, ideally with PMP/PgMP/PfMP certification, Six Sigma certification, Organizational Change Management certification, or equivalent
• Experience working cross-functionally and cross-culturally in support of business processes and/or systems, especially as they impact and influence multiple departments and levels of management
• Strong written and oral communication skills with the proven ability to work with all levels within the organization

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.