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Regional Quality Manager Jobs

Company

Amerit Fleet Solutions
Address , Remote
Employment type FULL_TIME
Salary $85,000 - $95,000 a year
Expires 2023-08-01
Posted at 11 months ago
Job Description
Position Summary:
Amerit Fleet Solutions, one of the leading Fleet Maintenance companies in the U.S., is seeking an experienced Regional Quality Manager to join our growing team! The Regional Quality Manager (RQM) will be responsible for assisting auditing/reviewing Field Processes, and will report to the Director of Operations. This position will be an individual contributor to the team but will play an integral role in the field team’s success. The ideal candidate will be goal-oriented, highly organized, and forward thinking.

What’s in it for you? Full-Benefits within 30 days! Benefits include medical, dental, vision, prescription drug coverage, paid vacation, holidays, and sick time, 401K, flexible spending accounts, life insurance, disability insurance, ASE certification program, employee recognition program, employee discounts, wellness programs, employee assistance program, and growth opportunities!

Compensation: Competitive Pay - Paid weekly, every Friday! Salary Range: $85k-95k
Essential Duties & Responsibilities:
Amerit’s primary focus in our SCORE (Safety, Customer, Ownership, Recognition, Excellence) value system is Safety. The RQM supports a Safety-first culture by ensuring our technicians have properly equipped vehicles, required tooling, and sufficient training to perform services for our clients. If our workforce has the tooling and training necessary to complete PMs and repairs, then this will a) both reduce the probability of workplace injuries for Amerit employees, and b) ensure our client drivers have a safe and compliant vehicle to complete routes. Vehicle and inventory audits, to be performed by the RQM, will ensure that our technician workforce has the right tools and the right parts to provide high quality services to our client.
  • Assisting with strategic planning of technician utilization resulting in decreased travel time and increased single-station assignment.
  • Auditing quarterly inventory counts performed by Field Management and provide feedback on improvements that can be implemented to Leadership. Ensure quarterly cycle counts are performed on time within the Region. Assisting field managers in adoption and adherence to End of Month process with a specific focus on RO Management.
  • Assisting with onsite Customer Sentiment issues when they arise. Face to face interactions will be required.
  • Performing compliance audits to ensure Amerit vehicles have proper tooling and equipment necessary to complete high quality services for our clients.
  • Ensuring each Shop has an organized and well-managed parts inventory. Ensure parts inventory is within min/max limits as defined by Director of Operations and Central Procurement, and that purchasing processes are followed. Monitor aging inventory and manage to within prescribed limits.
  • Managing claims that occur in dedicated region, ensuring that they are actioned within provided SLAs.
  • Primary focus points for the RQM include:
  • Focusing on markets with low technician utilization and assisting with root cause analysis and remediation.
  • Cross Functional Leadership & Teamwork – quickly establish solid relationships with business unit leadership and other program managers. The ideal candidate builds bridges among all Amerit teams and works seamlessly with Finance, Procurement, and all functions inside and outside of the assigned segment.
Key Competencies and Minimum Education:
  • A collaborative management style and a strong customer service orientation.
  • Strong communicator with the ability to artfully influence, persuade and drive action.
  • Builder of culture in a team-oriented environment. Strong desire to put team members in a position to be successful and guide them to positive business outcomes.
  • Demonstrated ability to execute action plans set forth by executive leadership.
  • Drive team performance, consistently producing superior results, and cultivating a culture of ownership.
  • Customer-Focused
  • Ability to receive feedback including surveys, KPI results, and/executive guidance and implement program changes quickly to improve results.
  • Balance needs of Amerit and customer for optimal service delivery outcome
  • Client-focused individual with experience running a business while identifying and managing improvement initiatives.
  • Ability to thrive in a dynamic and constantly changing business model.
  • Takes Initiative and sees around corners.
  • Ability to make recommendations to leadership based off both field findings and reported data.
  • Ability to use data to drive KPIs and identify areas of improvement needed.
  • The ability to produce and manipulate Excel reports is critical as is SOP creation.
  • Data Driven
  • Responsive, creative, resilient, resourceful
  • Executive Presence –Strong verbal and written communication skills will be a requirement.
  • Comply with all applicable laws/regulations, as well as company policies/procedures.
  • The ideal candidate creates an environment that minimizes the need for constant travel, by building a sustainable organization in each key region. Travel may be required for up 50% of them but should decline over time.
Working Conditions:
The ideal candidate will be officed remotely within their region of responsibility. The RQM will be expected to travel a minimum of 50% of the time visiting with technicians and Fleet Managers, auditing Amerit vehicles and inventories, and meeting with clients and driver with their Region.