Senior Program Operations Manager, Experian Consumer Services (Remote Us)

Company Description

You will partner with the leadership team to manage and execute operational processes and procedures for Experian Consumer Services programs. This will include supporting existing and new products/features in the financial services industry, current and new operational partners, with a focus on operational excellence, and legal, regulatory, and compliance implementation.

About Us, But We’ll Be Brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

This position will be supporting the Experian Consumer Services - a passionate and innovative team with a mission to provide Financial Power to All™. Our portfolio offers credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach.

What you’ll be doing

• Connect the dots across all operational program aspects to achieve desired business outcomes
• Drive coordinated efforts for complex programs in defined timelines to achieve specific operational business goals
• Serve as SME for all operational processes across Experian programs, in support and collaboration with key partners and stakeholders – internal and external
• Develop, implement and optimize operational processes and procedures for maximum efficiency and effectiveness to support core financial services products
• Monitor, analyze and document performance of external partners via KPIs and SLAs, to support day-to-day operations, ensuring contractual obligations are met or exceeded
• Focus on continuously delivering business and operational value - track, trend, analyze business metrics to drive actionable operational improvements and enhancements
• Partner cross-functionally with Experian teams (product, tech, marketing, CS, risk & compliance, legal and business leaders) to establish and align on deliverables
• Evaluate operational program processes, identify action items, dependencies and risks to implement sustainable and scalable solutions

Qualifications

What your background looks like

• Team player and individual contributor
• Passion for customers, customer experience and customer advocacy
• Strong communication skills and high degree of personal excellence
• Familiarity with Agile development methodology a bonus
• Sense of humor and sense of adventure – desire to change the status quo and execute a vision
• World class operator with superior attention-to-detail with the ability to multi-task and prioritize well in a fast-paced, dynamic work environment
• Progressive experience with a results-oriented growth company, in consumer financial services products
• Successful track record of managing day-to-day operations for complex programs with deep and holistic understanding of key areas of program management, including risk/fraud, regulatory, customer service, reporting, expense management
• 7+ years of financial services, payments, financial institutions, Fintech experience with expertise in fulfilling operational and regulatory requirements
• High personal integrity, energy, stamina and work ethic
• Deep understanding of financial services industry operations, systems and ecosystem players

Additional Information

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!

Please contact us at [email protected] to request the salary range of this position (include the exact Job Title as it reads above in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including 12 company-paid holidays and parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected!