Program Operations Manager Jobs

Full-Time Exempt Position

About Girls on the Run San Diego

Girls on the Run® creates and offers after-school empowerment programs designed for third to eighth grade girls. The national nonprofit helps participants recognize their inner strength, increase their level of physical activity, imagine their possibilities, and confidently stand up for themselves and others. How? Through the innovative integration of fun physical activities, life-skills lessons, and impactful community projects. The research-based curriculum led by trained volunteer coaches explores core topics relevant to 8- to 13-year-old girls, including understanding emotions, fostering friendships, expressing empathy, and standing up for ourselves. Our trained coaches and research-based curriculum create a sense of belonging for all participants and meet the vital needs of girls today. The program includes a Community Impact Project and culminates with a celebratory 5K. Since its inception in 1996, Girls on the Run has served more than 2.25 million participants in all 50 states and Canada. Girls on the Run San Diego was founded in 2006, serving over 11,000 participants to date.

At Girls on the Run, our core values guide our way. Our vision is a world where every girl can know and activate her limitless potential. We value the individuality and dignity of all people and are dedicated to being an inclusive, diverse, equitable, and accessible organization. 

Girls on the Run helps girls recognize their potential and rise above gender expectations that may limit their health, confidence, and joy. We respect and value the individuality and dignity of all people and welcome children who identify as girls, nonbinary, and gender-nonconforming to participate in our program.

Position Summary

The Program Operations Manager must possess a passion for and commitment to improving the lives and opportunities of girls in third through eighth grades. The Program Operations Manager is a highly skilled nonprofit professional who is responsible for ensuring successful quality GOTR programming throughout San Diego County, through the lenses of equity, diversity, accessibility, and inclusivity. The Program Operations Manager represents GOTRSD to the public through engagement with our 50+ sites and 1300+ girls per year. They plan, implement, and achieve the strategic program goals; including but not limited to participant registration, volunteer satisfaction, and program impact. They manage program-related registration, operations, communication, and curriculum. The Program Operations Manager reports to the Executive Director and works closely with the Volunteer and Community Manager. The Program Operations Manager supervises the Program Coordinator.

Key responsibilities include:

Program Management

• Conduct program evaluation, analyze data, and implement changes based on feedback
• Collaborate with other GOTRSD staff members on overall program logistics
• Manage, maintain, and analyze data relating to rosters, girls, budget, and revenue
• Oversee program volunteer committee
• Document and ensure program implementation in accordance with best practices and policies
• Track and report program-related expenses
• Manage financial aid/payment plan process for qualifying girls, and selection process for funded teams
• Plan, implement, and achieve Girls on the Run’s strategic program goals with respect to the number of girls served, program impact, and demographic requirements as identified by the organization
• Work with program staff to develop and implement seasonal timeline and tactics
• Create and manage program registration

Volunteer & Site Support

• Enforce GOTRSD policies and procedures at all sites
• Collaborate with Volunteer and Community Manager to conduct National Coach Training in San Diego and develop post training surveys
• Liaise with new and existing sites to ensure program success throughout the season
• Manage and report on mission advancement markers and metrics
• Strategically place volunteer coaches to ensure that all sites are staffed with qualified volunteer coaches
• Work with Volunteer and Community Manager on coach recruitment

Communications and Outreach

• Oversee communications committee
• Represent Girls on the Run San Diego at outreach events and other awareness events
• Serve as the main contact for GOTRSD website and e-newsletter
• Create engaging posts using graphics and videos for various social networks, including Facebook, Instagram, Pinterest, and LinkedIn, as needed
• Manage content, create, and disseminate the organization’s monthly e-newsletter

Operations and Administration

• Work with Executive Director to manage vendor relationships including office space, storage leasing, staff phones, insurance, and other items related to organizational operation

Other Duties

• Other duties as may be required and assigned
• Work with staff and board to set the program budget, develop the strategic plan, and carry out other duties required for nonprofit governance
• Manage all sites files and other program-related paperwork

Work Environment

• The ability to work from home is required - all employees must have access to reliable, high speed internet and the ability to participate in video conferences from a remote location
• Able to work collaboratively with other employees, the board of directors, volunteers, and community partners
• Willing and able to travel to sites and meetings throughout San Diego County with own reliable method of transportation.
• Discipline to accomplish the goals of the position as well as organizational goals on a daily basis, while working remotely and independently

Required Qualifications

• Passion for Girls on the Run mission and the ability to comprehend and effectively communicate issues surrounding empowerment, self-esteem, body image, and whole-person health
• 2+ years of programmatic development and volunteer management experience
• Fluent in both Spanish and English
• Highly detailed oriented and organized
• Available some nights and weekends as necessary to perform the duties of the job
• Demonstrated ability to lead people, including teams of volunteers (or similar groups)
• Proficiency with social media platforms and supporting technology
• Readiness to embrace our commitment to diversity, equity, inclusion, and accessibility
• Excellent Google Workspace and Microsoft Suite knowledge
• Ability to travel once or twice a year nationally and within San Diego County multiple times a week
• Must pass background check required by Girls on the Run International
• Enjoy engaging the community about the GOTR curriculum highlighting empowerment, self-esteem, body image and whole-person health
• Physically able to lift 40 pounds
• Outstanding communication skills in multiple environments and with a range of audiences both internal and external
• Flexible and adaptable to change

Preferred Qualifications

• Database management and data entry experience
• Experience or relationships with San Diego County school systems
• CRM management experience
• Connections to the local community
• Volunteer management experience

Compensation/Benefits

• Life and AD&D insurance
• Professional development opportunities that reinforce life-long learning
• Mileage reimbursement
• Salary range is $62,000-$72,000 depending on experience
• Flexible work schedule with paid time off
• Health Benefits (medical and dental partially paid by GOTRSD)
• Organization laptop and cell phone issued
• Partial reimbursement for home internet expenses

To apply, please send a resume and cover letter to [email protected]. Applications received by September 8, 2023 will receive priority consideration.

Girls on the Run San Diego works to promote a work environment committed to inclusion, diversity, equity, and access; to provide professional development opportunities; and to foster a culture that values our staff, our partners, and the broader community in which we work.

Girls on the Run is an equal-opportunity employer.