Consumer Operations Manager Jobs

Working in conjunction with Global Corporate Communications team to manage crisis management in your market

Building tight relationships with key personal finance, consumer and technology journalists and media

Demonstrable experience working in Public Relations (either in-house or agency)

Strong relationships with consumer, personal finance and tech journalists at national news organisations

Natural storyteller, creativity skills and intuition on how to build awareness

From product launches to thought leadership, building out a local strategy for your market

7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred

Required Qualifications, Skills and Capabilities:

Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols

Manage control related activities, including: CORE, Risk Events (RED), Issues/Action Plans, Testing and Validation, Key Performance Indicator monitoring

Bachelor’s degree or equivalent experience required

Agile Product or Technology Development experience preferred

Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Working in conjunction with Global Corporate Communications team to manage crisis management in your market

Building tight relationships with key personal finance, consumer and technology journalists and media

Demonstrable experience working in Public Relations (either in-house or agency)

Strong relationships with consumer, personal finance and tech journalists at national news organisations

Natural storyteller, creativity skills and intuition on how to build awareness

Knowledge of design management, project management, organizational, and production/construction practices, budgeting, bid package preparation.

Strong design, production, and management portfolio.

Three years of experience in theatrical, theme park or other media related design/production field; or equivalent combination of education and experience.

Develop, manage, and leverage the organization’s creative and thematic assets to increase guest satisfaction and event goals.

Advise other departments on technical needs to support the overall guest experience, including lighting, sound, video displays, and graphics.

Manage contracts and relationships with outside vendors to produce show elements and staffing as needed.

5+ years of experience in public relations, including experience working in-house

Develop and execute consumer media strategies for Twitch and our streamers

Craft interesting thought leadership opportunities for Partnerships and Marketing leadership

Establish and maintain relationships with key consumer reporters

Act as a trusted, strategic thought partner to peers

Collaborate with US and global agency partners

5+ years of experience in public relations, including experience working in-house

Develop and execute consumer media strategies for Twitch and our streamers

Craft interesting thought leadership opportunities for Partnerships and Marketing leadership

Establish and maintain relationships with key consumer reporters

Act as a trusted, strategic thought partner to peers

Collaborate with US and global agency partners

6+ years of work experience in finance, analytics, technology, operations, or a related field.

Strong project management, ability to rally teams around collaborative problem solving

Provide ongoing proactive communication and collaboration throughout the organization, including with Product, Engineering, Data Science, Finance, and Business Operations

Excellent communication, analytical, teamwork, organizational, interpersonal and systems skills

Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision

Develop, maintain, and improve complex forecast models for company-wide consumer metrics

Broad knowledge of fraud operations strategy, process optimization, and customer experience a validated history of balancing fraud/risk and consumer experience needs

Progressive experience with a results-oriented growth company, in consumer financial services products

Passion for customers, customer experience and customer advocacy

Strong communication skills, high degree of personal excellence, intellectually curious

Drive coordinated risk mitigation and anti-fraud efforts for complex programs in defined timelines to achieve specific business goals

Evaluate program design, processes and procedures to identify key preventative action items, dependencies and risks to implement sustainable and scalable solutions

7+ years of financial services, payments, financial institutions, Fintech experience with expertise in fulfilling operational and regulatory requirements

Progressive experience with a results-oriented growth company, in consumer financial services products

Passion for customers, customer experience and customer advocacy

Strong communication skills and high degree of personal excellence

Drive coordinated efforts for complex programs in defined timelines to achieve specific operational business goals

Develop, implement and optimize operational processes and procedures for maximum efficiency and effectiveness to support core financial services products

4+ years of financial services, payments, financial institutions, Fintech experience with expertise in fulfilling operational and regulatory requirements

Progressive experience with a results-oriented growth company, in consumer financial services products

Passion for customers, customer experience and customer advocacy

Strong communication skills and high degree of personal excellence

Drive coordinated efforts for complex programs in defined timelines to achieve specific operational business goals

Develop, implement and optimize operational processes and procedures for maximum efficiency and effectiveness to support core financial services products

Experience in project management, including the ability to manage multiple priorities while staying focused and organized

Manage multiple strategic and tactical priorities in a fast-paced environment, demonstrating exceptional communication, organization, and follow-through skills

Bachelor’s degree with 6+ years of experience in a high-volume and fast-paced operations, finance, or consulting environment

Strong analytical skills, including experience synthesizing data, identifying insights, and driving action (Note: strong SQL preferred)

Proven experience effectively managing multiple KPIs, projects, and initiatives in a rapidly changing environment

Strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences