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Senior Operations Manager, Dashmart
Company | DoorDash |
Address | Queens, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-27 |
Posted at | 10 months ago |
About The Team
- Lead: Recruit, lead, coach & retain a high-performing team of Operations Managers (4+ direct reports) Site Managers, and Operations Associates. As a leader, you are a culture carrier. The tone starts with you.
- Delight customers: Work cross-functionally with central teams to ensure your portfolio of sites offer customers the best experience on each and every order and your team is equipped with the tools, resources and support needed to achieve these goals.
- Strategize: By designing, building and executing process improvement projects to drive operational efficiencies and improve employee experience.
- Own: From first principles, you will oversee the day-to-day operations of 15-20 DashMart locations, ensuring all site processes run smoothly, efficiently and safely.
- You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous startup environments.
- You solve problems from first principles. You’re excited to solve problems in innovative ways and you resist “this is how it’s always been done” thinking.
- You must have a 4 year college degree.
- If internal, you qualify for internal mobility guidelines.
- You’re a proven leader. You have 5+ years of leadership experience and have managed leaders in an operations heavy environment.
- You have 7+ years’ experience: In Operations, Consulting, Strategy or a related field.
- You act like an owner. You take initiative to drive incremental improvement to the operation and manage the business as if it were your own.
- You go high and you go low. You’re able to flex between day-to-day operational details and strategic planning. You’re able to take insights from time spent on the floor and distill them into actionable and scalable initiatives for the business.
- You are within a reasonably commutable distance to a DashMart.
- You’re analytical. You let data win arguments. You are a data-driven problem solver with excellent Excel / Google Sheets / data analysis skills.
- You have operational experience in logistics and/or warehousing.
- You have a demonstrated interest in logistics, on-demand services, and marketplaces.
- You have familiarity with SQL.
- You have experience starting or scaling a successful startup.
- You have multi-unit management experience
- You have built and trained high performing teams.
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