Senior Director, Patient Innovation

About This Role

The Senior Director, Patient Innovation will lead and drive the future innovation strategy and implementation of patient experience for the Biogen US. This key leader will conceptualize, develop, and implement innovative patient-centric solutions with buy in from therapeutic areas and US Leadership Team by leveraging Biogen’s strategic objectives and the broader healthcare ecosystem. This role reports to the Senior Vice President, Head of External Growth & Innovation.

What You’ll Do

• Develop and implement a comprehensive patient experience strategy that aligns with Biogen’s mission, values, and business objectives.
• Create and lead internal/external, cross-functional teams contributing to the execution of partnership program(s), providing periodic leadership updates including KPIs.
• Collaborate with cross-functional teams, including marketing, medical affairs, business intelligence and operations, etc. to integrate patient-centric principles into all aspects of the organization’s operations.
• Accountable for prioritizing and developing patient enablement capabilities and technologies are developed.
• Develop, implement, and drive adoption of actionable measurement methodologies for patient experience initiatives to track and support change to become a more patient-centric culture.
• Implement actionable patient satisfaction assessment tools to measure the impact of patient experience initiatives.
• Collaborate with external stakeholders to support patient-centric initiatives and drive positive patient innovations and outcomes.
• Develop a roadmap for transition of new patient marketing capabilities and lead the build and delivery of patient activation initiatives that meet changing business needs inclusive of new market models for data strategy and advanced analytics and AI.
• Identify and implement patient-centric solutions that enhance patient care, adherence, and benefit overall healthcare experience.
• Lead the development of patient-centric products, services, technologies, and programs that address unmet patient needs.

Who You Are

You are a strategic executive focused on promoting patient engagement, improving healthcare outcomes, and patient experiences. You work well in ambiguity and cross functional projects.

Qualifications

• Experience and deep understanding of healthcare ecosystems
• Breadth of experiences across healthcare commercial disciplines (e.g., marketing, market access, strategy, business development, management consulting) are an advantage
• Bachelor’s Degree, MBA preferred
• Proven ability to project manage complex and innovative programs cross-functionally and with external partners
• Ability to drive and lead through change and ambiguity
• Up to 20% travel
• 12+ years of progressive healthcare/pharmaceutical/biotech experience and/or healthcare consulting experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

The base compensation range for this role is $196,800 – $327,900. Base salary is determined by a combination of factors including, but not limited to, job related years of relevant experience, internal equity, and location of the job. Additionally, this role is eligible for participation in Biogen’s LTI grants and other incentive programs. Biogen offers a full range of benefits that include medical, dental, life, long and short-term disability insurances, vacation, end-of-year shutdown, and 401K participation and matching contributions.

Why Biogen?

Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients’ lives and on changing the course of medicine. Together, we pioneer. Together, we thrive.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.