Assistant Program Director - Innovation, Quality & Data

TITLE: Assistant Program Director, Innovation, Quality & Data

LOCATION: Home Office

TRAVEL: Occasional travel required

DURATION: Duration of the contract (once awarded)

About Us

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.

About The Team

We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. We believe that TPG is the best place to build, making it the best place to learn. We encourage you to grow by providing formal and informal development programs, coaching, and on-the-job challenges. We want you to ask questions, take charge and explore the possible.

What You’ll Be Part Of - TPG Culture

At TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results. We reach across disciplines and borders to serve our global organization. We provide a roadmap for focusing on people, our work, and continuous improvement. We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth. We are the backbone of TPG.

The Role - Who You’ll Work With

The Assistant Program Director of Innovation and Quality will report to the Senior Manager, Data Analytics and will work with ORR, and other operations staff to deliver superlative support to vulnerable UCs and their Sponsors.

What You’ll Do

The Assistant Program Director of Innovation and Quality will play an integral role in establishing and structuring a new national TPG sponsor services unification program to support UCs and their sponsors.

The Assistant Program Director Will

• Provides timely data and reporting to support program needs and drive program improvements
• Maintain a consistent level of communication with ORR and TPG ecosystem
• Ensure program compliance with quality assurance standards, training requirements, and all other contractual requirements
• Proactive, ongoing identification of opportunities for innovation and improvement
• Oversees the Quality Control and Case Review Team
• Track performance and productivity trends in conjunction with Regional Supervisors
• Ensure ongoing program-wide compliance with government policies, procedures, and guidance; applicable laws and regulations; and TPG policies and procedures
• Identify gaps of service provision and within internal processes
• Systematic evaluation of TPG performance against defined PWS standards to maintain program quality
• Manage operational compliance with all ORR requirements,
• Leader for Continuous Improvement and Technology Innovations

The Impact of Your Results – – Will assist with implementation and oversight of data, quality, gap analysis, and compliance to directly impact success of program and identification of strengths and weaknesses to discuss with leadership.

Key Skills

What We’re Looking for

• Must have a Master ‘s degree or an equivalent degree in education, psychology, sociology, or other behavioral science and 3 years related supervisory experience. This requirement may be substituted by a bachelor's degree in one of the aforementioned sciences, plus approximately 5 years of relevant employment experience.
• Good problem-solving skills
• Bilingual: English and Spanish preferred
• Strong communication skills, both written and verbal, excellent organizational abilities
• Excellent judgement and leadership capabilities
• Strong attention to detail
• Strong Problem Solving Skills
• Ability to detail and convey findings

Key Knowledge

• Specialized experience working with immigrant populations
• Prior experience with ORR HS/PRS
• In-depth understanding of child welfare best practices, trauma informed care systems, and working within homes and communities
• Knowledgeable about family preservation, kinship care, and/or general child welfare
• Knowledge of local community social services

Key Behaviors

• Self-motivated and proactive
• A passion to be involved in high-impact work that makes a difference
• Strong analytical ability with a pragmatic attitude.
• Drive for continuous improvement; making use of the lessons learned.

The Work Environment – Remote – working from home office. Occasional travel required to support regional operations and to the corporate office in Ashburn, VA. Availability during off-hours via cell phone, as needed.

Work Schedule – This is a full-time position.

Physical Demands - To perform the essential functions of the job, qualified candidates must be able to perform the following: reaching, grasping, hearing/listening, seeing/observing, mobility to walk for extended periods of time, run, carry, load and unload luggage. Position does require the ability to read written documentation from a computer screen throughout the workday, stand or walk on various surfaces for long periods of time and drive vehicles, (alert/vigilant of surroundings) for extended periods of time.

Condition Of Employment

• A motor vehicle check
• A rigorous language and cultural competency testing process
• A Drug Test
• A comprehensive criminal background check including fingerprint checks and state and local child protection agency registries

If you have a passion to Imagine – Innovate – Impact, apply today!

For more information about the company please visit our website at https://www.theprovidenciagroup.com

Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.