Senior Business Systems Analyst

Senior Business Systems Analyst

The Senior Business Analyst you will work closely with the AVP of Field Transformation to plan and manage the successful transition of business changes requested by the business to meet its strategic objectives.

You will collaborate with stakeholders and development teams to create a comprehensive plan for new systems or process implementation, execute the plan, and ensure a smooth cutover process with minimal disruption to the business. Additionally, you will be responsible for identifying risks associated with the cutover process, conducting a thorough analysis to ensure systems or processes are ready for go-live, and developing and executing testing and change management plans.

Position is remote in U.S.

In this role you will…

• Continuously improve post-go-live support processes and provide feedback to the implementation team for ongoing system improvements.
• Develop a business case and project plan to outline the proposed changes and implementation timeline.
• Develop a requirements traceability matrix to ensure that all requirements are met.
• Gather and document detailed requirements for the proposed changes.
• Monitor and evaluate system performance to identify opportunities for optimization and improvement.
• Provide training and support to end-users to ensure that they can effectively use new systems.
• Analyze requirements and prioritize based on business goals and objectives.
• Collaborate with the implementation and cross-functional teams to ensure smooth implementation and post-go-live support.
• Conduct design reviews with stakeholders to ensure that all requirements are met.
• Provide ongoing support for implementation projects, including issue resolution and identification of future system enhancements.
• Conduct stakeholder interviews and workshops to ensure that all requirements are captured.
• Provide post-go-live support, including hypercare, spec writing, testing support, and user hand-holding.
• Work with IT counterpart to develop functional, architectural or data flow diagrams for the proposed changes.
• Conduct a gap analysis to determine current state and future state requirements.
• Develop use cases and user stories to ensure that requirements are clearly understood.
• Work with stakeholders to identify business objectives and goals.
• Create and manage a business change management plan to inform all stakeholders of the proposed changes.
• Collaborate with the IT development teams to ensure designs meet business requirements and best practices.
• Develop training programs for end-users.
• Identify and analyze risks associated with the proposed changes.
• Conduct testing to ensure that the changes are functioning as intended.

You’ve got what it takes if you have…

• Bachelor's degree in Business Administration, Computer Science, or equivalent post high school education and/or work-related experience

• Experience with change management methodologies and project management tools.
• Strong analytical and problem-solving skills.
• 5+ years of experience in business analysis or a related field.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Consideration for privacy and security obligations.

An extra dose of awesome if you have…

• Understanding of the customer journey and sales go-to-market process.
• Experience with Salesforce or other CRM systems, Marketo, PSA tools

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Total Rewards:

At Cornerstone, our transparent total rewards program is based on three core tenets: equitable pay, market dynamic research, and skill-based appraisal.
The base salary range for this position is: $75800 - $121300 USD
In addition to competitive base pay, the compensation package for this role may include other incentives like bonus or commission, along with a generous benefits package. Additional base pay may be available if you reside in a high-cost metro area (New York City or San Francisco Bay Area).
This range reflects the minimum and maximum salary for this position. Where an individual’s pay falls within the range is determined by factors including, but not limited to, job-related skills, experience, and relevant education or training.

Our Culture:

Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!

What We Do:

Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages.

Cornerstone takes special care to ensure the security and privacy of the data of its users.

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Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected].