Business Systems Analyst I/Ii/Iii-Collections Systems

Overview

To coordinate and conduct moderately complex system analyses through data acquisition and modeling. To Identify, coordinate, document, and implement business requirements by determining solutions that enhance business systems, as well as provides support to business operations and processes under general supervision. To analyze business needs to develop and implement solutions that leverage systems and processes with a moderate degree of latitude. Work with the business to understand their needs, related to information technology and enhance business process by promoting new functionality. Using working knowledge of the organization's technology infrastructure and specific software applications, assist the business to implement strategic vision through technology.

Responsibilities

• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
• Apply and communicate changes and new trends in systems/technology
• Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure
• Evaluate operational efficiency and effectiveness
• Interact with other ISD staff, business units (end users) in problem resolution efforts
• Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility
• Perform other duties as assigned
• Implement new/enhanced products, services and/or operational changes
• Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production
• Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards
• Write requirements and define editorial workflow for business owner projects
• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Report testing activity including time spent, testing time lost and discrepancies found
• Ensure preventative, detective, and corrective controls are properly identified and documented
• Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
• Identifying business requirements (e.g., needs, objectives, functions, features, input and output)
• Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
• Monitor performance of systems to ensure continued systems efficiency
• Represent the business unit in identifying, analyzing and communicating system solutions
• Develop, recommend and document adjustments to workflow to streamline processes
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Research emerging technologies and recommend solutions that align with business goals
• Supervise modeling efforts to ensure that specifications and constructs adhere to appropriate mathematical and statistical standards and answer particular analytic questions
• Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
• Interpret results of analysis; present recommendations, alternatives and implications
• Collaborate with key partners in development and delivery of solutions
• Conduct root cause analysis to identify development opportunities and recommend applicable business solutions

Qualifications

• Advanced word processing and spreadsheet software skills
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Experience in leading collaborative work teams
• Navy Federal Project Portfolio Management (PPM) knowledge
• Effective skill interpreting and synthesizing large amounts of information
• Effective organizational, planning and time management skills
• Experience in problem resolution including determining root cause, scope and scale of issues
• Experience that demonstrates the ability to research, compile, and document data, business processes, and workflow.
• Experience in leading projects and/or initiatives of small to medium scope
• Navy Federal products, services, programs, policies and procedures Bank Secrecy
• Effective research, analytical, and problem solving skills
• Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
• Experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Effective database and presentation software skills
• Working knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Effective verbal and written communication skills
• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Bachelor's Degree in a related field, or the equivalent combination of training, education and experience
• Experience in SQL and VBA database languages
• Effective skill identifying and analyzing business requirements and recommending solutions

Desired

• Significant project leadership experience in both Waterfall and Agile environments as a Product Owner, Product Manager, etc.
• Demonstrated ability to successfully manage multiple projects concurrently from project concept through implementation, either independently or as part of a team

Hours: Monday - Friday, 7:30am -4:30pm

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes® 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.