Self-Service Knowledge Manager Jobs

At McGraw-Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

As the Knowledge Manager, you will be responsible to implement a Knowledge Management (KM) framework across all McGraw Hill business units. You’ll be responsible for the setup, governance, adoption and success of the new framework. In addition, will drive continuous improvement of this framework in collaboration with key stakeholders across the business.

The Knowledge Manager will reside on the Customer Experience Team and will develop the topic list and produce the structure of support (account & technical) content for use across various channels, to include web, product platforms and contact center. In addition, you will be responsible for the continued development and implementation of strategies, processes, and tooling for corresponding KM solutions, as well as developing KPIs.

At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts contribute to the lives of millions. As an education innovation company, we’re proud to play a part by inspiring learners around the world. If you bring your curiosity, we’ll help you grow in a collaborative environment where everyone shares a passion for success.

Are you ready for a new challenge? Apply for a career at McGraw Hill and together, we’ll impact the world.

The pay range for this position is between $90,000 - $105,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience and location. An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.