Program Manager, Ops Transformation

Job ID: 227070
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Marketing
Remote Eligible: Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

Program Manager, Ops Transformation

As our Program Manager, Ops Transformation you are responsible for supporting the marketing technology transformation at Sephora that will lay the foundation for scalability and personalization. You will help define and implement net-new process, workflow, and end-to-end execution of automated marketing programs in partnership with our consultants and agencies. Programs may include deliverables across all marketing channels (site, email, social, paid etc.). You will report to the Senior Program Manager, Ops Transformation.

Responsibilities include:

• Support the process development for content automation in partnership with consultants, agencies and key internal marketing, creative and technical partners.
• Track content automation programs holistically, monitoring progress to achieve deadlines and results.
• Develop relationships with agency, facilitating external and internal intersections and communication.
• Support change management and process adoption across the organization, making recommendations for areas of improvement.
• Work closely with the tools team on solution requirements, roll-out and adoption of new PM software.
• Help document new workflow and processes to support content automation for scalability and personalization.
• Work closely with campaign Program Managers to support their needs as the process evolves.
• Demonstrate our Sephora values: Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.
• Demonstrates ownership/investment in the work; has clear understanding of business goals.
• Document best practices as we evolve the way we work.

We would love to hear from you if you meet the following:

• Excellent technical skills – MS Office (specifically Excel, Word, PowerPoint); Smartsheets, Box, Workfront, ProofHQ preferred.
• Creative project management experience and product management experience preferred.
• 3+ years experience in program, product or account management in marketing required.
• High energy and flexibility in a constantly changing environment.
• Passion for Sephora, our programs, clients, cast, and marketing.
• Experience in supporting workflow development & change management.
• Effective relationship-building skills; ability to cultivate strong partnerships across functions to bring people together toward common goals and consensus.
• A passion for program management software and tools and how to best leverage for efficient operations.
• An understanding of CRM, personalization and client targeting practices.
• Effective communication and presentation skills, both written and verbal; confidence in facilitating cross-functional team meetings to achieve results.

The annual base salary range for this position is $120,000.00 - $132,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.