Retention Customer Service Representative

Job status

Full time

Benefits

Paid Personal Time, Paid Holidays, Paid Vacation, 401K / Retirement Plan, Vision Insurance, Dental Insurance, Health Insurance

Pay

$17.00 – Hourly

Job description

Advanced Call Center Technologies is hiring full-time Retention Customer Service Representatives to work in our Logan, Utah office. New hire starting hourly base compensation is up to $17/hr + bonuses!

Our employees enjoy Same Day Pay and Hybrid Work from Home / Office schedules after training.You will report to the office so must live within 45 miles of work site.

Only candidates in the Logan, Utah area will be considered.

These positions are client retention focused and involve customer care only–no selling. You'll receive base pay plus bonuses for achieving performance targets. There is huge earning potential!

Customer Service Representatives at ACT support American businesses across industries and across the USA. Through our new programs, you will have the opportunity to fast-track your personal advancement within the company. You can turn this "job" into a long-term career with Advanced Call Center Technologies Today!

We offer the following benefits:

• We contribute to the cost of your health care, making benefits affordable for you, your spouse, and/or children after 90 days

• Paid time off and paid holidays after 90 days

• Hourly and overtime pay, with tremendous bonus opportunities based on personal performance

• Job stability with flexible full-time schedules

• Paid training, so you can be successful even without experience

• Opportunities to advance within the company

• Fantastic supervisors and a positive work environment

• Optional pet insurance

The ACT Logan, Utah location is experiencing incredible growth, which is creating a lot of new roles and promotions. We like to promote from within–as a matter of fact, 95% of our Leadership has been promoted from this CSR position.

As a Retention Customer Service Representative you will use your excellent communication and interpersonal skills to receive inbound calls from consumers and assist them with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing.

Education Requirements

• High school diploma or GED

Experience Requirements

• Minimum of 3 months experience in a customer service focused role

• Experience with business lines in Finance and Healthcare, Telecom, or Account Services is preferred

Qualifications

• Must be able to successfully pass criminal background check

• Must be a problem solver with good negotiation skills

• Self-driven and motivated to meet individual service goals

Responsibilities

• Answering calls from customers looking for assistance with their account. These could include questions on outstanding balances, credit lines, how to obtain a title, or a change of address.

• Using several computer applications to log and locate information which will be used to identify, research, and resolve customer issues, answer questions, or identify a solution.

• Responding promptly to customer needs. Asking for the customers feedback to improve service.

• Maintaining confidentiality. Listening to others without interrupting. Keeping emotions under control, and remaining open to others' ideas and try new things.

• Speaking clearly and persuasively in both positive or negative situations. Listening and getting clarification. Responding quickly and effectively to customer questions.

• Looking for ways to improve and promote quality. Applying feedback to improve personal performance. Monitoring your own work to ensure quality.

Skills

• Problem solving skills.

• Data entry and basic computer skills.

• Self-driven and motivated to meet individual goals.

• Ability to multitask.

Work hours

• Full-time with various schedules available.

Apply today!The recruitment and management team are actively reviewing applicants and scheduling interviews for immediate start dates. Read over the responsibilities and skills, if you identify with what it takes to be a stellar CSR, click "Apply now" and let us know who you are!

ACT provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Type: Full-time

Pay: Up to $17.00 per hour

Benefits:

• On-the-job training
• Vision insurance
• Dental insurance
• Paid time off
• Work from home
• Health insurance
• 401(k)

Experience level:

• No experience needed

Work setting:

• Hybrid remote
• Call center

Work Location: Hybrid remote in Logan, UT 84341