Customer Service Retention Specialist Jobs

Experience with business lines in Finance and Healthcare, Telecom, or Account Services is preferred

Data entry and basic computer skills.

We offer the following benefits:

We contribute to the cost of your health care, making benefits affordable for you, your spouse, and/or children after 90 days

Paid training, so you can be successful even without experience

Minimum of 3 months experience in a customer service focused role

● Strong project management skills are a must

● Oversee the project management of updated email and SMS journeys for brand refresh.

● Management of website pop ups

● Manage review and approval process for email content

● Minimum one (1) year of experience with email marketing experience

● Can-do, entrepreneurial spirit, problem-solving skills and ready to take on a challenge

Achieve and exceed weekly, monthly and annual sales goals established by management

Hit touchpoint goals as assigned by the General Manager.

Miscellaneous duties as assigned by General Manager

Bachelor's Degree or equivalent work experience

Minimum 1 year of sales or customer service experience.

Experience with ticketing systems and CRM software such as Salesforce or Microsoft Dynamics a plus

1+ years of experience supporting recipients to improve their effectiveness and quality of program operations and management systems.

1+ years of experience providing technical assistance that includes working with governing bodies, management teams, and program staff.

Support recipients in improving program oversight and management in areas of concern identified through the Regional Office oversight processes.

Develop and provide effective presentations and training in areas related to program management and fiscal operations.

1+ years of experience assisting organizations to address compliance issues.

Reasonable accommodations are available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs.

1+ year of successful Customer Retention experience in a fast-paced call center

1+ year of customer service experience

Experience using and learning complex computer systems

Full medical, dental, and vision benefits at no cost to the employee

Genuinely listen, investigate, and find the path to retaining members that request to cancel their policy.

Handle sensitive, emotionally charged situations with empathy and care, exemplifying Trupanion values

BPO management experience including experience across multiple channels such as inbound, outbound, chat and email

Minimum fifteen years’ experience in Retention or Customer Operations environment

Minimum ten years leadership experience. Experience within the Cable or Telecom industry is preferred

Experience developing segmentation strategies, customer lifecycle and loyalty programs

Develop and implement retention strategies and best practices to achieve and surpass product and customer relationship retention

Understand and drive the attainment of key performance indicators, including service level, quality, revenue, productivity and efficiency, reliability, and attrition objectives

Assists management with organizational initiatives related to short and long-term growth efforts to drive customer engagement and retention.

Drives a customer full lifecycle management approach to retention.

Performs other related duties and projects as business needs require at direction of management.

Maintains a working knowledge of Glidewell products and services offered.

Manages accounts for escalated and at-risk customers. Handles technical queries by problem solving with the customer and utilizing company resources.

Manages top accounts for assigned product line.

We are hiring for our Account Management department as a Retention Specialist in Wichita, KS. T

Experience in Sales and/or Retention

Effective communication skills that help deescalate customer calls while problem solving

Designated place to work from home

Full benefits on the 1st of the month after 31 days of employment

High school diploma, GED, college degree or some college experience

Create data management plan for annual location contract expirations and develop strategies for ensuring timely renewal

Other duties and responsibilities as assigned

Deep experience in liaising with other internal departments

Minimum 7 - 10 years’ experience developing, managing and optimizing programs

Evaluate unanticipated renewal challenges to determine most effective solution

Provide periodic reporting to CEO and other Company stakeholders

Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.

Maintain professional working relationship with internal and external customers, customer service management and colleagues.

Work within agreed daily ad hoc responsibilities, striving to exceed customer expectations wherever possible.

Knowledge of effective negotiation techniques used to quickly resolve escalated customer issues.

Demonstrate the ability to diffuse situations, utilize effective negotiation skills, and bring the customer issue to closure.

Ability to prioritize work, manage time effectively, and work successfully in a fast paced, multi-faceted environment.

1 year of account and/or vendor management experience

Raise internal or member concerns with management as necessary.

Organize and facilitate member meetings and education events in collaboration with providers, sales, DSNP, and local community resources.

Communicate project requirements, status, open issues, and timeline to all team members.

Experience with Microsoft Office products (Word, Excel, Project, PowerPoint, Outlook).

Strong written and verbal communication and presentation skills.

1 year of account and/or vendor management experience

Raise internal or member concerns with management as necessary.

Organize and facilitate member meetings and education events in collaboration with providers, sales, DSNP, and local community resources.

Communicate project requirements, status, open issues, and timeline to all team members.

Experience with Microsoft Office products (Word, Excel, Project, PowerPoint, Outlook).

Strong written and verbal communication and presentation skills.

3 years of customer success and/or customer account management experience

Experience using customer relationship management software, Salesforce strongly preferred

Project management experience strongly preferred

Knowledge of business and management principles.

Develop and support region with customer engagement and account management tools.

Bachelor’s degree or similar college-level education, or 3-5 years of related experience and/or training

Time management skills, including punctuality for being on time attendance

Good Verbal and written skills

Experience in customer support or issue resolution

Educating customers on the value of our services

Providing internal feedback on how to improve customer retention

Ability to maintain and personify our core values – positive attitude, customer first, professionalism, dedicated, and have desire to succeed