Customer Service Representative Jobs

We are currently looking for a FT Customer Service Representative/Teller for our located at 80 East 800 South, Brigham City, UT. Hours are Monday - Friday 8:45am -- 5:30pm.

Under the direction of the Customer Service Manager (CSM), the Customer Service Representative (CSR) is responsible for establishing a full-relationship with customers. The Customer Service Representative is personally committed to consistently creating a great customer experience by meeting a broad range of financial service needs. In addition, the CSR will help lead the branch team to attain branch goals. Adheres to all bank established policies, procedures and overall banking/compliance regulations.

To qualify for this Customer Service Representative/Teller position, you must have:

• High School Diploma or equivalent required
• Previous cash handling experience preferred
• Previous customer service experience.
• Basic computer and Microsoft Office Suite skills.

This Customer Service Representative/Teller Position Requires You To

• Leads and encourages a positive working environment with a can-do attitude, which fosters our Cultural Beliefs.
• Promotes, represents and welcomes current and potential customers, employees and vendors to the bank in a professional and inviting manner.
• Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs. Provide solutions to ensure the customer feels understood, informed and confident in the bank and products/services offered.
• Maintain comprehensive and up to date knowledge of banking regulations related to assigned job function. Complete required compliance and job specific training.
• Proficiently performs routine, basic and complex transactions and tasks.
• Actively participate in meetings, individual and group feedback/training sessions.
• Proactively seek solutions to customer service and efficiency issues. Troubleshoot online and mobile banking issues. Service customer accounts and requests accurately in accordance with bank policy and procedure.
• Expert knowledge of Bank of Utah\'s depository products accounts, apps and online services along with a strong understanding of bank\'s products and services. Promote and refer other bank products/services to customers and convert service opportunities to sales when appropriate.