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Company | TechOp Solutions International |
Address | Washington, DC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-13 |
Posted at | 9 months ago |
Advance your career with a Small Business supporting a federal client. This is a great opportunity for growth in professional skills, communication, and customer service in a fast-paced operational environment. Compensation includes salary and competitive benefits, including healthcare and 401(K).
- Input correct information into the Customer Database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories and a maximum of 5 resolutions, and addition of any notes or comments pertinent to the contact and/or contact record
- Provide and transfer any reportable communication to the appropriate department
- Provide and respond to live contacts in order to give the appropriate response from provided responses and materials
- Answer customers questions; make referrals: help clarify policies and procedures
- Other duties as assigned
- Provide information for filing claims with DHS
- Assist in identifying multiple questions/concerns/inquiries in email and respond using Government-approved response template language
- Provide timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by DHS to aid in re-entry, visa renewal services, and other travel and immigration related topics
- Provide general travel assistance information
- Bachelor of Arts or Science from accredited college or university required
- 2 years of customer service experience required
- Must be able to meet all security eligibility requirements
- Must be a U.S. Citizen
- Applicants selected will be subject to a background investigation and need to meet security eligibility requirements
- Ability to maneuver and use web-based applications; possess excellent verbal and vocal skills, exceptional writing skills and technical acumen
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