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Customer Retention Manager Jobs

Retention Renewal Manager Jobs
By Bluewave Technology Group At United States
Forecast renewals and track performance against goals, report on renewal progress and results to senior management.
Proactively communicate with customers about their upcoming renewals
Negotiate contracts for customers with suppliers and carriers to ensure that we achieve the best possible terms.
Assist with ensuring accuracy and integrity of client renewal solutions.
Support account team in review and maintenance of accurate client and carrier contacts in SFDC.
Participate in Orchestrate QBRs, where applicable, to review upcoming client accounts and service renewals.
Retention Customer Service Representative
By Job Post Media for Advanced Call Center Technologies At , Logan, 84341, Ut Up to $17 an hour
Experience with business lines in Finance and Healthcare, Telecom, or Account Services is preferred
Data entry and basic computer skills.
We offer the following benefits:
We contribute to the cost of your health care, making benefits affordable for you, your spouse, and/or children after 90 days
Paid training, so you can be successful even without experience
Minimum of 3 months experience in a customer service focused role
Customer Acquisition & Retention Senior Manager
By No7 Beauty Company At New York City Metropolitan Area, United States
· Manage and develop strategy for loyalty program to enhance experience / maximize customer retention
· Ability to interact face to face with Senior Management, Cross Functional, and International colleagues
Customer Acquisition & Retention Senior Manager
· 5 to 7 years relevant experience in performance media and digital marketing
· Demonstrates interpersonal communication, customer service and analytical skills
What we can offer you:
Senior Manager Of Retention
By Everlane At California, United States
Partner with Creative and Merchandising teams for overall calendar management and approach.
Strong analytical capabilities, in-depth knowledge of email, SMS, and ecommerce metrics
Manage email manager & developer in day-to-day execution of our program.
Experience working hands-on in a major ESP, SailThru or Klaviyo
8-10 years of experience in retention marketing or other related functions
Previous experience working in e-commerce, fashion preferred
Customer Retention Coordinator Jobs
By Briogeo Hair Care At United States
● Strong project management skills are a must
● Oversee the project management of updated email and SMS journeys for brand refresh.
● Management of website pop ups
● Manage review and approval process for email content
● Minimum one (1) year of experience with email marketing experience
● Can-do, entrepreneurial spirit, problem-solving skills and ready to take on a challenge
Senior Director Of Retention, Customer Experience
By Frontier Communications At Dallas, TX, United States
Project Management Skills and/or Business Administrator skills
Champion opportunities to consistently improve the Frontier experience
Mapping the customer journey for new offerings, and existing service flows and identifying opportunities to proactively intervene on the customer's behalf
Responsible for supporting the Consumer leadership team in managing strategic initiatives and focusing on a premier Customer Experience
Bachelor’s degree, or equivalent work experience
Experience with Customer Journey Mapping & Design
Martech Manager - Retention
By Athletic Greens At United States
3+ years of project management experience preferably in the MarTech space.
Experience bringing technical solutions to business requirements.
Design and manage workflows between Retention teams and Technology
Identify new opportunities and methods to manage AG’s retention efforts with existing tech and new data.
Experience utilizing ESPs and SMS.
Basic SQL knowledge a plus
Retention Manager Jobs
By Apothékary™ At Lorton, VA, United States
Excellent time management skills with a proven ability to manage multiple priorities simultaneously
We’re a tight-knit, passionate team, where you'll learn a ton and have ownership over your responsibilities
Work directly with Clinical Herbalists to improve customer education and retention.
Build out the strategy for new retention programs including requirements gathering, vendor selection, forecasting, implementation, and analysis
Manage and improve Retention KPIs to help inform the retention strategy
Build and maintain a messaging and offer testing cadence for all Retention channels (i.e. Email, SMS,, etc.)
Customer Retention Specialist Jobs
By Trupanion At Seattle, WA, United States
1+ year of successful Customer Retention experience in a fast-paced call center
1+ year of customer service experience
Experience using and learning complex computer systems
Full medical, dental, and vision benefits at no cost to the employee
Genuinely listen, investigate, and find the path to retaining members that request to cancel their policy.
Handle sensitive, emotionally charged situations with empathy and care, exemplifying Trupanion values
Svp, Customer Retention Jobs
By Optimum At New York, NY, United States
BPO management experience including experience across multiple channels such as inbound, outbound, chat and email
Minimum fifteen years’ experience in Retention or Customer Operations environment
Minimum ten years leadership experience. Experience within the Cable or Telecom industry is preferred
Experience developing segmentation strategies, customer lifecycle and loyalty programs
Develop and implement retention strategies and best practices to achieve and surpass product and customer relationship retention
Understand and drive the attainment of key performance indicators, including service level, quality, revenue, productivity and efficiency, reliability, and attrition objectives
Retention Manager Jobs
By Cycling Frog At Seattle, WA, United States
Experience with Hubspot as a CRM/Email Management system
Previous work experience as an email marketing manager or retention marketing manager in a similar role for 3+ years.
Offer cross-channel promotion ideas to drive email signups and social followers.
Experience with Google Analytics or other similar analytics platforms
Experience working with an E-Commerce platform (Shopify experience preferred).
Exceptional analytical skills to identify opportunities and ability to communicate those opportunities in an actionable manner.
Membership Growth & Retention Manager
By CAA Advancing Art & Design At New York City Metropolitan Area, United States
·Excellent project management skills, including budgeting and resource allocation.
Collaboration with the Manager of Annual Conference and Programs:
·Minimum of 5 years of experience in marketing, membership growth, or related field
·Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
·Excellent communication and presentation skills, with the ability to influence and persuade others
·Knowledge of best practices in marketing automation, email marketing, and social media marketing
Business Retention & Expansion Manager
By City of Richardson Texas At , Richardson, Tx $6,667 - $10,000 a month
BUSINESS RETENTION & EXPANSION MANAGER
**This position is eligible for up to $2,500 incentive pay**
This step is especially important if applying for Apprentice Fire Fighter or Detention Officer.
Complete Steps 1 & 2
Acquisition And Retention Manager
By EcommerceRecruiter.com At United States
4-6 years of experience with Acquisition and Retention management
Management of a small internal team
Management of an outside digital marketing agency
Ability to present to upper management.
Develop and manage a data driven approach to customer acquisition and retention.
MUST have D2C Ecommerce experience
Retention Intelligence Manager Jobs
By Afterpay At San Francisco, CA, United States
6+ years of professional work experience in sales enablement, account management, sales ops, or related sales support role.
Strong cross-functional capabilities and communication skills
Service-oriented mindset and ability to breakdown complex topics into manageable information
Paid Life insurance, AD&D. and disability benefits
Curious, self-motivated, bias-for-action (“no task is too small” mentality)
Retirement Plans including company match
Sales Intelligence Manager, Retention - Afterpay And Cash App
By Afterpay At San Francisco, CA, United States
6+ years of professional work experience in sales enablement, account management, sales ops, or related sales support role.
Strong cross-functional capabilities and communication skills
Service-oriented mindset and ability to breakdown complex topics into manageable information
Paid Life insurance, AD&D. and disability benefits
Curious, self-motivated, bias-for-action (“no task is too small” mentality)
Retirement Plans including company match
Content Manager, Retention Afterpay & Cash App
By Afterpay At San Francisco, CA, United States
Strong design skills with an ability to both create product mocks and slide designs.
Experience servicing any of the Top 100 retail businesses in North America is a plus
Paid Life insurance, AD&D. and disability benefits
Be a cross-functional connector to proactively gather product, data, and campaign information and masterfully package it into merchant-focused messaging.
Retirement Plans including company match
Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
Customer Onboarding And Retention Team Lead
By Progress Residential® At United States
Previous property management experience in either the single family or multi-family rental industry
Proficiency in Yardi is required with 3-5 years previous work experience in property management using Yardi and Salesforce
Working knowledge of MS Word and Excel with the ability to perform basic/moderate formulas in Excel
Strong organizational skills with exceptional attention to detail
Excellent oral and written communication skills
We offer competitive compensation, including a performance-based bonus.
Customer Retention Director Jobs
By United Gaming, LLC. At Atlanta, GA, United States
Create data management plan for annual location contract expirations and develop strategies for ensuring timely renewal
Other duties and responsibilities as assigned
Deep experience in liaising with other internal departments
Minimum 7 - 10 years’ experience developing, managing and optimizing programs
Evaluate unanticipated renewal challenges to determine most effective solution
Provide periodic reporting to CEO and other Company stakeholders
Senior Manager, Retention Strategy
By hims & hers At United States
Excellent project management and prioritization skills and strong attention to detail with the capability to work on multiple campaigns/initiatives simultaneously
Direct Retention-focused Analysis or Marketing experience identifying and monitoring key performance indicators
Experience operating within complex organizations with multiple products, lines of business, and many stakeholders
Experience working with subscription products and both web and app-based businesses is a plus
Lead cross-functional teams to concept and execute retention initiatives spanning the full customer lifecycle across multiple product lines
Perform quantitative analysis combined with qualitative insight gathering to create actionable recommendations across the organization that increase customer retention

Are you looking for an exciting opportunity to lead customer retention efforts and drive growth? We are looking for an experienced Customer Retention Manager to join our team and help us build long-term relationships with our customers. You will be responsible for developing and executing strategies to increase customer loyalty and satisfaction, as well as identifying opportunities to improve customer retention. If you have a passion for customer service and a drive to succeed, this could be the perfect job for you!

Overview:

A Customer Retention Manager is responsible for developing and executing strategies to retain customers and increase customer loyalty. They analyze customer data to identify trends and develop strategies to improve customer retention. They also work with other departments to ensure customer satisfaction and loyalty.

Detailed Job Description:

The Customer Retention Manager is responsible for developing and executing strategies to retain customers and increase customer loyalty. They analyze customer data to identify trends and develop strategies to improve customer retention. They also work with other departments to ensure customer satisfaction and loyalty. They must be able to identify customer needs and develop strategies to meet those needs. They must also be able to develop and implement customer retention programs.

What is Customer Retention Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to analyze customer data and identify trends
• Ability to develop customer retention strategies
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Ability to work with other departments to ensure customer satisfaction
• Ability to develop and implement customer retention programs

What is Customer Retention Manager Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• At least 5 years of experience in customer service or customer retention
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Experience with data analysis and reporting

What is Customer Retention Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of data analysis and reporting
• Knowledge of customer retention strategies

What is Customer Retention Manager Job Experience?

• At least 5 years of experience in customer service or customer retention
• Experience with data analysis and reporting
• Experience with customer relationship management (CRM) systems
• Experience with developing customer retention strategies

What is Customer Retention Manager Job Responsibilities?

• Analyze customer data to identify trends and develop strategies to improve customer retention
• Develop and implement customer retention programs
• Work with other departments to ensure customer satisfaction and loyalty
• Identify customer needs and develop strategies to meet those needs
• Monitor customer feedback and develop strategies to address customer concerns
• Develop and execute strategies to increase customer loyalty