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Customer Retention Associate Jobs

Associate, Retention Marketing Jobs
By Dow Jones At , New York, 10176 $40,000 - $160,000 a year
Job Category: Marketing & Product Management
Assist Retention managers in planning and executing campaigns to improve subscriber churn across Dow Jones subscription brands.
Partner with technical Engineering and Subscription Product teams to test and improve the online cancellation experience.
Engage with Tech and Experience teams to execute end-to-end UI/UX experimentations (from concept to implementation to distilling resulting data).
0-2 years experience working in a marketing, subscriptions business or media role. A retention-focused role is a plus.
Detail-oriented, strategic thinker with strong analytical skills to synthesize raw data into actionable campaign optimization strategies for new and existing initiatives.
Retention Customer Service Representative
By Job Post Media for Advanced Call Center Technologies At , Logan, 84341, Ut Up to $17 an hour
Experience with business lines in Finance and Healthcare, Telecom, or Account Services is preferred
Data entry and basic computer skills.
We offer the following benefits:
We contribute to the cost of your health care, making benefits affordable for you, your spouse, and/or children after 90 days
Paid training, so you can be successful even without experience
Minimum of 3 months experience in a customer service focused role
Customer Acquisition & Retention Senior Manager
By No7 Beauty Company At New York City Metropolitan Area, United States
· Manage and develop strategy for loyalty program to enhance experience / maximize customer retention
· Ability to interact face to face with Senior Management, Cross Functional, and International colleagues
Customer Acquisition & Retention Senior Manager
· 5 to 7 years relevant experience in performance media and digital marketing
· Demonstrates interpersonal communication, customer service and analytical skills
What we can offer you:
Senior Sales Business Retention Associate
By Wolters Kluwer At Kennesaw, GA, United States
Additional Skills, Knowledge & Abilities:
Handles renewal activity for accounts, add-on sales activity, account management and other sales services
Effectively tracks and manages renewal cycles throughout the year
Manages additional high-profile accounts for tax compliance
Other duties as assigned by Manager/Supervisor
1+ year of work experience in a sales or relevant customer facing role
Customer Retention Coordinator Jobs
By Briogeo Hair Care At United States
● Strong project management skills are a must
● Oversee the project management of updated email and SMS journeys for brand refresh.
● Management of website pop ups
● Manage review and approval process for email content
● Minimum one (1) year of experience with email marketing experience
● Can-do, entrepreneurial spirit, problem-solving skills and ready to take on a challenge
Senior Director Of Retention, Customer Experience
By Frontier Communications At Dallas, TX, United States
Project Management Skills and/or Business Administrator skills
Champion opportunities to consistently improve the Frontier experience
Mapping the customer journey for new offerings, and existing service flows and identifying opportunities to proactively intervene on the customer's behalf
Responsible for supporting the Consumer leadership team in managing strategic initiatives and focusing on a premier Customer Experience
Bachelor’s degree, or equivalent work experience
Experience with Customer Journey Mapping & Design
Staff Associate - Employee Retention Credit (Remote)
By Experian At Costa Mesa, CA, United States
Knowledge of human capital management systems and/or HR/Payroll/Tax related product offerings a plus
Using excellent organizational and time management skills to solve problems and serve clients
Highly developed oral and written communication skills
Creative and Curious – willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
Managing a robust portfolio of tax incentive projects consisting of multiple internal and external teams
Identifying and managing risk in a thoughtful, wise, and logical manner
Customer Retention Specialist Jobs
By Trupanion At Seattle, WA, United States
1+ year of successful Customer Retention experience in a fast-paced call center
1+ year of customer service experience
Experience using and learning complex computer systems
Full medical, dental, and vision benefits at no cost to the employee
Genuinely listen, investigate, and find the path to retaining members that request to cancel their policy.
Handle sensitive, emotionally charged situations with empathy and care, exemplifying Trupanion values
Svp, Customer Retention Jobs
By Optimum At New York, NY, United States
BPO management experience including experience across multiple channels such as inbound, outbound, chat and email
Minimum fifteen years’ experience in Retention or Customer Operations environment
Minimum ten years leadership experience. Experience within the Cable or Telecom industry is preferred
Experience developing segmentation strategies, customer lifecycle and loyalty programs
Develop and implement retention strategies and best practices to achieve and surpass product and customer relationship retention
Understand and drive the attainment of key performance indicators, including service level, quality, revenue, productivity and efficiency, reliability, and attrition objectives
Retention Intelligence Associate Jobs
By Afterpay At , San Francisco, Ca
4+ years of professional work experience in sales enablement, account management, sales ops, or related sales support role.
Strong cross-functional capabilities and communication skills
Coordinate a calendar of enablement topics to support account managers’ understanding of our rapidly evolving business and enhance our day-to-day operations
Aggregate team and business insights to guide the Sales Intelligence team’s focus on the most impactful initiatives for our account managers
Service-oriented mindset and ability to breakdown complex topics into manageable information
Paid Life insurance, AD&D. and disability benefits
Retention Intelligence Associate Jobs
By Afterpay At San Francisco, CA, United States
4+ years of professional work experience in sales enablement, account management, sales ops, or related sales support role.
Strong cross-functional capabilities and communication skills
Coordinate a calendar of enablement topics to support account managers’ understanding of our rapidly evolving business and enhance our day-to-day operations
Aggregate team and business insights to guide the Sales Intelligence team’s focus on the most impactful initiatives for our account managers
Service-oriented mindset and ability to breakdown complex topics into manageable information
Paid Life insurance, AD&D. and disability benefits
Customer Onboarding And Retention Team Lead
By Progress Residential® At United States
Previous property management experience in either the single family or multi-family rental industry
Proficiency in Yardi is required with 3-5 years previous work experience in property management using Yardi and Salesforce
Working knowledge of MS Word and Excel with the ability to perform basic/moderate formulas in Excel
Strong organizational skills with exceptional attention to detail
Excellent oral and written communication skills
We offer competitive compensation, including a performance-based bonus.
Customer Retention Director Jobs
By United Gaming, LLC. At Atlanta, GA, United States
Create data management plan for annual location contract expirations and develop strategies for ensuring timely renewal
Other duties and responsibilities as assigned
Deep experience in liaising with other internal departments
Minimum 7 - 10 years’ experience developing, managing and optimizing programs
Evaluate unanticipated renewal challenges to determine most effective solution
Provide periodic reporting to CEO and other Company stakeholders
Remote Customer Retention Representative
By PREMIER Bankcard LLC At , Dakota Dunes, 57049, Sd $15.00 - $17.50 an hour
Reports unusual account/application activity to management
Bilingual skills will be compensated in the form of a 10% differential.
Full medical benefits when working 20+ hours per week
Special discounts and offers for events at the Denny Sanford PREMIER Center
Option 1: Monday – Friday 12:30 PM to 9:00 PM and Every Other Saturday 8:00 AM to 4:30 PM.
Option 2: Monday – Friday morning/evening split shift and Every Other Saturday 8:00 AM to 4:30 PM.
Customer Retention Manager Jobs
By First Student At , Cincinnati, 45202, Oh $90,000 - $100,000 a year
3 years of customer success and/or customer account management experience
Experience using customer relationship management software, Salesforce strongly preferred
Project management experience strongly preferred
Knowledge of business and management principles.
Develop and support region with customer engagement and account management tools.
Bachelor’s degree or similar college-level education, or 3-5 years of related experience and/or training
Customer Retention Specialist Jobs
By Top Turf Inc At , Charlotte, 28269, Nc $13 an hour
Time management skills, including punctuality for being on time attendance
Good Verbal and written skills
Experience in customer support or issue resolution
Educating customers on the value of our services
Providing internal feedback on how to improve customer retention
Ability to maintain and personify our core values – positive attitude, customer first, professionalism, dedicated, and have desire to succeed

Are you looking for an exciting opportunity to help customers stay loyal to a company? We are looking for a Customer Retention Associate to join our team and help us keep our customers coming back! As a Customer Retention Associate, you will be responsible for developing and executing strategies to retain customers and increase customer loyalty. You will also be responsible for providing excellent customer service and resolving customer issues. If you have a passion for customer service and a drive to help customers stay loyal to our company, this is the perfect job for you!

A Customer Retention Associate is responsible for maintaining customer relationships and ensuring customer satisfaction. They work to identify customer needs and develop strategies to retain customers and increase customer loyalty.

What is Customer Retention Associate Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to build relationships and foster customer loyalty
• Ability to identify customer needs and develop strategies to meet them
• Knowledge of customer service principles and practices
• Proficiency in customer relationship management (CRM) software
• Ability to analyze customer data and trends
• Ability to work independently and as part of a team

What is Customer Retention Associate Qualifications?

• Bachelor’s degree in business, marketing, or related field
• Previous experience in customer service or customer retention
• Knowledge of customer service principles and practices

What is Customer Retention Associate Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) software
• Knowledge of customer data and trends

What is Customer Retention Associate Experience?

• Previous experience in customer service or customer retention
• Experience in developing customer retention strategies

What is Customer Retention Associate Responsibilities?

• Develop and implement customer retention strategies
• Monitor customer satisfaction and identify areas for improvement
• Analyze customer data and trends to identify opportunities for improvement
• Respond to customer inquiries and complaints in a timely