Customer Service Representative Jobs

How do you see your future? Is it working for a bright energetic company that understands the importance of advancing and rewarding their people?
If yes, we have an opportunity for you. UDK is seeking Customer Service Representatives to handle customer intake calls and assist our customers throughout the mitigation and restoration process. This position has possibilities for remote work and/or hybrid office/remote work. Training and orientation are however mandatory to be completed in office. This is a 30 hr/week position with two shifts, 7am-1:30pm and 11:30 am - 6:00pm.
At UDK, we understand the unique nature of our business, and have found great success in growing people from the bottom up.
Starting hourly rate: $20.00/hour with experience, however, pay is commensurate with experience.
Title

• Customer Service Representative

Position Summary / Purpose
Provide customer support from the initial intake of a contact through the final collection of the project. Provide support to management and estimating staff in the form of orchestration of administrative functions.
Help retain customers and attract new customers from positive customer/consumer reviews.
Principle Duties And Responsibilities

• Schedule follow up appointments with Estimators and Project Managers.
• Explain the mitigation and restoration process to customers.
• Solicit online reviews from customers.
• Ensure all parties are aware of forthcoming billings from UDK and assist UDK Collection Manager with facilitating billings.
• Intake new job information.
• Assist in customer conflict resolution.
• Relay live jobs to dispatch.
• Answer phones and handle incoming calls and incoming emails.
• Collect deductible and/or down/draw payments.
• Enter information into job management software.

Additional Duties And Responsibilities

• Assist field personnel and estimating staff w/administrative tasks, contracts, documents, etc.
• Review projects with missing data and obtain/input data.
• Ensure documentation is uploaded into job management software.
• Conduct follow-up phone calls.
• Any other duties as assigned by Sales Director, CFO or GM.

Working Relationships and Scope

• Participate in meetings, trainings, etc.
• Maintain timely communication and flow of information with technicians, service providers, estimators, and project managers.

Performance Competencies

• Process Orientation–Approaches tasks with an understanding of the overall set of steps involved in completing the work. Awareness of what is required for him/her to complete the job and what others require. Has a continuous improvement mindset–is always thinking about ways to improve and streamline business processes.
• Able to effectively calm excited customers, use questioning to accurately identify the type and extent of problem, and describe the steps that will be taken.
• Oral Communication–Speaks clearly and persuasively.
• Team Oriented – Has a clear understanding that all members of the Team/Company are needed in order to successfully manage projects, achieve profitability and growth. Recognizes when other Team Members need help or when morale is lower than desired and helps bolster morale and/or seeks help from Managers to help keep consistent positive environment.
• Adaptable and able to think on his / her feet.
• Written Communication–Writes clear, precise, well-organized letters, proposals, and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar. Has impeccable accuracy on data input.
• Planning and Organizing–Plans, organizes, and schedules his/her time in an efficient and productive manner. Focuses on key priorities. Effectively manages multiple projects simultaneously. Pays attention to details. Manages personal time well.
• Technology–Regularly uses standard word processing, spreadsheet, and presentation software tools to enhance efficiency and accuracy of work performed and is capable of providing routine troubleshooting and user support for software and hardware used in the office environment.

Qualifications-Knowledge, Skills, And Abilities

• Education and Experience

Associate (2-year) degree in business-related field or high school diploma (or GED) plus three (3) to five (5) years of customer service related experience.

• Bookkeeping and Accounting

Basic understanding of bookkeeping and experience with bookkeeping or accounting software preferred.

• Computer Skills

Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Office, Word, and Excel. Ability to learn new software systems quickly and efficiently.
Visit us online at: callUDK.com to learn more about the incredible service we provide.
All roads point to UDK. If you are interested, click the link below to fill out our application and questionnaire. If you seem like a match for us, we will be contacting you to set-up an interview.
Pre-employment Requirements
The Immigration Reform and Control Act require employment eligibility certification for all employees. All job offers are contingent upon completion of the I-9 verification process. Applications and new hires are subject to drug testing and background checks.