Customer Service Representative - Remote

Join our team and embark on an exciting adventure in the upscale hospitality industry! We are currently seeking attentive and detail-oriented independent contractors to assist customers. As a part of our team, you will provide first-class customer service while helping callers with reservations and booking confirmations.

Following the agile nature of startups we are a fast moving team, and you may find yourself learning and working in many different areas of the company if you so desire. There is always something to learn, and ample opportunities for growth. At Modern Hospitality Group we strive to be champions for our customers, and are in need of another team member focused on the core of our business, the customer experience. Many times you will be directly speaking with key clients, and important players in our industry. This position is not about how quickly you can resolve an issue; it's about bringing positivity, and building quality relationships with the team and our customer base. Officially formed in 2021, the company is a forerunner in its field, creating entirely unique experiences of upscale dining, luxe décor, world-class entertainment, and remarkable moments. MODERN Hospitalitys portfolio-wide goal is to provide a one-of-a-kind escape into a vibrant, dynamic world.

Key Responsibilities

Respond to all inbound support requests via a ticketing system (HubSpot) and phone calls in a timely, thoughtful, and personalized manner.

Further, develop and maintain our customer-facing knowledge book so that customers have the resources to solve problems as they arise.

Troubleshoot and escalate technical customer issues to the appropriate teams.

Be a voice of the customer for the Product, Software, and Hardware teams, making us aware of issues affecting our customers and passing along suggestions and feature requests.

Solve complex problems and help support other teams as necessary.

Required Skills

1-2 years of experience in a customer-facing role. That could be technical support, but it could be retail, sales, or another industry. We want people who strive to create an exceptional experience for their customers, regardless of where that may be.

Believe that customer support is an integral part of creating champions for Modern Hospitality Group.

Genuinely enthusiastic about technology -- you dont need to be an expert, but you should love computers, gadgets, and the future of technology.

Ability to navigate complex problems, breaking them down into their various parts, and build solutions for customers, large and small.

Desire to learn, grow, and help promote a positive work environment for all.

Excellent written and verbal communication. You should be able to make complicated explanations easy to understand for anyone with whom youre speaking.

Preferred Skills

A semi-technical background is nice to have. If youve built your own computer, taken some coding classes online, or developed and deployed your own Minecraft server, that counts! Anything beyond that is great.

Experience with ZenDesk, HubSpot, Googles suite of tools, Slack, etc.

Willingness to travel on occasion. Up to 10% of the time.

Basic business communication knowledge, how to conduct professional emails, speak with clients, and build reports.