Remote Client Support Specialist, Professional Services ($18.50 / Hour)

Join the employer and make a difference. Be a relentless force for a world of longer, healthier lives. At the employer, you matter and so does your career.

Advantages Of Joining The Employer

• Competitive salary of $18.50 per hour
• Access to Heart U, the employer's award-winning corporate university, for additional training and support
• Opportunity to work remotely with a fully provided home office setup
• Resources to help maintain work-life harmonization through changing needs and life situations
• Opportunity for professional growth and development

Responsibilities

• Stay informed about online courses and CPR product information and collaborate with sales staff to ensure timely resolution to customer concerns
• Update customer online records and accurately enter data in CRM tools
• Provide timely and accurate responses to questions related to website access, basic CPR information, online products, and programs
• Respond to inquiries from professional customers regarding Emergency Cardiovascular Care (ECC) and Cardiopulmonary Resuscitation (CPR) training products and systems
• Offer technical assistance to students and instructors for proprietary applications using administrative tools, support documents, and knowledge

Qualifications

• High School diploma or equivalent
• Strong problem-solving skills
• Available to work Monday through Saturday
• Proficiency in Microsoft Office: Word and Outlook
• Excellent verbal and written communication skills
• Proficiency in internet navigation and ability to navigate among multiple programs/screens
• Minimum of 1 year experience providing first-level technical support to customers
• Minimum of 2 years' experience in a customer service field or call center environment

Preferred Experience

• 2 years' experience with Customer Relationship Management (CRM) Systems (Microsoft Dynamics preferred)
• Experience with Learning Management Systems (LMS)
• Proficiency in Microsoft Excel

Compensation & Benefits

• Basic Life and AD&D Insurance
• Work Perks (Discounts with national retailers: Verizon Mobile, AT&T Mobile, Apple discount program, HP computer discount program, and LegalShield)
• Paid Time Off
• Heart U (online courses, tools, and references for employee career development and continuous learning)
• Retirement and Savings Programs
• Medical, Dental, Vision, Teladoc, Flexible Spending Accounts (FSA)

Additional Information

• Shift: Available shifts starting as early as 7:45 am CST and staying as late as 6 pm
• Location: Fully remote (training and work)
• Training: September 11, 2023 – December 01, 2023
• The employer's company culture, known as #TheAHALife, focuses on diversity, inclusion, work-life harmonization, and Guiding Values
• The employer is committed to advancing cardiovascular health for all and promoting diversity, inclusion, and equal opportunity in both their workforce and the communities they serve.
• Equipment: Home office set up provided before training begins (laptop, monitor, keyboard, mouse, and headset)

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