Remote Client Relations Associate

A client relations associate is responsible for managing and maintaining relationships with clients, ensuring their satisfaction with products or services, and addressing any concerns or issues that may arise. They may also be responsible for generating new business by identifying opportunities to upsell or cross-sell products or services to existing clients. Other duties may include conducting market research, analyzing data, and developing strategies to improve client retention and satisfaction. Strong communication, organizational, and problem-solving skills are typically required for this role.

Key Responsibilities:

• Respond promptly to client inquiries and concerns via email, phone, and chat
• Provide product and service information to clients
• Troubleshoot and resolve client issues
• Manage client accounts and ensure satisfaction
• Manage client relationships and provide exceptional customer service
• Assist in developing and implementing client retention strategies
• Communicate with clients via phone, email, and chat
• Contribute to the development of new client relationships and business opportunities
• Assist clients in providing our services and offerings
• Collaborate with the team to develop and implement strategies for improving client satisfaction and retention
• Collaborate with team members to improve client experience
• Maintain accurate client records and update databases as needed

Qualifications:

• Ability to multitask and prioritize in a fast-paced environment
• Prior experience in a customer service or client-facing role but not required
• Excellent communication skills, including strong writing and phone etiquette
• Ability to multitask and work in a fast-paced environment
• Excellent communication and interpersonal skills
• High school diploma or equivalent required
• Detail-oriented and highly organized

Offer Details:

This is a remote position with flexible scheduling options available for both part-time and full-time candidates. Company perks include opportunities for professional development and growth. Training provided. Remote Opportunity

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