Customer Service Representative - State Farm Agent Team Member

Role Description

As a customer service representative you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.

Qualifications

• Excellent communication skills to assist customers and coordinate with other agency team members
• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Proactive in problem-solving

Benefits

• Hourly pay plus commission/bonus
• Valuable career-building experience
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)

We're Hiring!

We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.

About Our Agency

• Our office is located in Guilderland .
• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• I have been a State Farm agent since 1995.

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.