Regional Sales Assistant (Rsa)

About the Job
We are seeking a self-motiving, energetic individual who is obsessed with customer service. The Regional Sales Assistant works directly with our customers and sales team. They are responsible for handling a variety of customer inquiries over the phone and by email. A key part of the position is to drive adoption of our software platform, client retention, and proactively engaging with customers.
Schedule: Monday through Friday, 7:30AM – 4:15PM
Saturdays may be required from time to time. Ability to flex schedule to accommodate meetings and to provide coverage until 6PM will be required.
Responsibilities
Drive the adoption of the software platform by educating and training customers how to run account information online.
Focus on client retention and engage customers that may be at risk of churn.
Provide a professional, productive, and positive relationship with assigned regional team, sales managers and clients and work collaboratively with the Regional Sales Managers for account review acting as the client’s advocate.
Prepare and complete quote worksheets, letters and update purchase order numbers and account renewals.
Provide a single point of contact for account updates to include inquiries changes, credit/debit memos, price adjustments, corrections and renewals and ensure all commitments to clients are met in a timely, efficient, and professional manner.
Create, set-up and lead new client accounts
Conduct customer training on web-based applications
Collaborate with CEC leadership to identify, implement, and support key initiatives to drive exceptional performance, increase job knowledge and increase revenue.
Proactively use all available required tools and resources that enable the incident tracking system to monitor and trend to optimally resolve inquiries and see opportunities to improve business.
Organized and able to maintain neat, accurate and complete records and files.
Possess strong customer orientation.
Good analytical and problem-solving skills.
Experienced working in high performance teams and a strong teammate.
Customer Service experience required.
Agresso knowledge.
Exceptional relationship building skills working with other Customer Service Representatives, Sales professionals, various internal departments, senior management, and customers is required.
Obtain a thorough technical knowledge of all product lines, reporting systems, manufacturing processes and laboratory functions.
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
Ready to move your career forward? Find out more at careers.fortive.com .
Fluke Health Solutions (FHS) , an operating company of Fortive , is comprised of 3 industry leaders – LANDAUER , Fluke Biomedical , Victoreen , and RaySafe . We lead the biomedical and radiation detection markets with innovative products and services to keep customers, patients, and clients safe. Our portfolio of products includes software, biomedical test equipment, radiation measurement and radiation detection.
The Fluke Health Solutions vision is to empower our everyday heroes to focus only on protecting lives.
How We Work
Though we’re spread across operating companies, teams, and time zones, the Fortive culture is a powerful unifying force. It’s a commitment to continuous improvement and striving for better every day. It’s facing challenges head on, speaking your mind, and being yourself. It’s working together for a sustainable future . It’s celebrating wins and learning from failures as a team.
We Are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.