Regional Online Administrator Jobs

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American Express Global Business Travel (GBT) is a global leader in business travel and meetings management committed to helping business succeed through cost-effective program management, world-class customer service, and enhanced traveller productivity support worldwide. GBT brings the talent tools, and management consulting acumen needed to help manage companies’ T&E spend and maximize the return on their investments in employee travel and other areas of indirect cost. Specialized expertise includes T&E policy, sourcing and supplier management, change management and compliance management, business intelligence, on-going travel category management, payment and expense reimbursement management, and related business process outsourcing (BPO) best practices.

The OBT Site Administrator will be an integral part of the program team dedicated to a large global banking customer. This important program role will be responsible for supporting site administration and various local/regional/global projects related to the online booking tool. Project management responsibilities include the coordination and completion of work tasks primarily supporting enhancements and modifications to the Concur online booking tool.

The successful candidate will work directly with a global team manager to ensure that deliverables fall within the applicable quality and scope. They will coordinate with stakeholders and other departments to ensure all aspects of each project are completed.

Responsibilities:

• Key point of contact for all Level 2 navigational support escalations related to online program globally.
• Support local/regional and global projects where applicable.
• Support 'Follow the Sun' Level 2 navigational support globally.
• Provide online booking tool training to client’s employees as required.
• Identify online opportunities to deliver efficiencies to reduce program costs.
• Be a Subject Matter Expert and partner with commercial and operations in responding to all online queries.
• Partner with Concur for assistance/escalations as required.
• Provide online site administration and navigational support for the client’s online tools (Concur Direct) primarily for the NA/LATAM region, as well as colleague back up when required

Requirements:

• Excellent written and verbal communication skills
• Bachelor's Degree or 3-5 years Work Experience
• Proven working experience in online support and/or project management
• Experience working on Concur Direct (other OBTs is a plus)
• 3-5 Years of Business Travel experience
• Strong working knowledge of multiple GDS: Sabre and Amadeus
• Strong working knowledge of Concur Online Booking Tool
• Ability to work across GBT and client network
• Strong knowledge of Microsoft Office suite
• Excellent client-facing and internal communication skills
• Solid organizational skills including attention to detail and multitasking skills

Location

United States - Virtual Location

The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

GBT 2023 Benefits-at-a-Glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• And much more!
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!