Regional Director Of Operations - Midwest

This is a remote role, traveling as much as 70% of the time each month. The ideal candidate must be based within the Chicago, Cincinnati or Detroit markets, accessible to all major airports.

This RDO role will primarily spend their time traveling among their assigned locations to provide coaching, development, oversight, and execute business reviews and other similar responsibilities.

Airports

Columbus, Cincinnati, Detroit, Milwaukee, Grand Rapids, Pittsburgh, Dayton and Cleveland

Who we are seeking

An experienced multi-unit leader who shows passion for service, hospitality and developing strong teams. The ideal candidate is open to diverse ideas and perspectives, thrives in a fast-paced business, and proactively serves the needs of their branch leaders, clients, and other internal and external stakeholders. We value multi-unit leaders who are reliable and present in their business and maintain a focus on the simplicity of our mission ensuring that everyone feels great at work, and that our travelers feel great on the move.

Your key accountabilities will include

1. Applying coaching skills and business acumen to drive operational excellence and achieve results
2. Creating an engaging work environment that motivates performance and drives key business indicators
3. Developing and fostering relationships and partnerships that nurture and grow the business
4. Growing and developing leadership talent for optimal performance and retention

You will be good at this job because

1. You are skilled at developing and empowering others
2. You are adept at self-discipline and time management
3. You excel at navigating competing priorities
4. You embrace and are a catalyst for change
5. You have significant experience successfully leading multiple businesses across a geographic area

You are qualified because you have

1. 10 or more years as a successful restaurant operations leader, SDO, or substantially equivalent business experience with P&L responsibility and a proven track record in a leadership capacity with multi-unit, multi-brand restaurant operations.
2. Demonstrated successful track record managing highly visible relationships with both public and private clients and stakeholders (City Councils, Airport Authorities, Developers, Landlords, Unions, DBEs, and Joint Venture partners).
3. Experience managing subordinate leaders and managers who are not co-located, or with whom there is limited daily or periodic contact, and holding them accountable for commitments, performance, and outcomes and can demonstrate strong written and verbal communication skills.
4. Demonstrated business and financial acumen, through the understanding and application of Variance Analysis, Trend Analysis, and Analysis of Return on Investment to the level expected to oversee over $100M in restaurant operations across multiple sites.
5. A successful track record of creating and communicating a strategic vision, mobilizing a team to deliver concrete and measurable results against the Company’s strategy and goals, experience fostering an environment of collaboration and sharing of best practices, and experience adapting to, applying, and leading change initiatives.
6. Successful experience and a demonstrated commitment to developing leadership talent, adopting, and embodying best-in-class employee engagement practices, and building a diverse and inclusive team and work environment.
7. A history of driving healthy growth and operating profit, while continuously improving the customer experience, associate engagement, and landlord satisfaction.
8. The foundational expertise to perform all branch leadership functions, be able to perform structured, developmental branch visits and demonstrate an understanding of how to develop strong leadership teams that deliver operational quality and solid business results.

Travel

This position requires travel to each of the assigned locations regularly, and more frequently as new store openings, lease negotiations, CBA discussions, and other non-recurring situations arise. This may average as much as 70% of the time each month.

Relocation

Relocation assistance is available.