Client Specialist Jobs

We are seeking a friendly, highly-skilled client specialist representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments. Your duties will also include obtaining post-sales client feedback.

To be successful in client specialist, you should exhibit extensive experience in a similar role and demonstrate a client-oriented approach. A first-class client services representative builds positive business relationships and provides clients with individualized and professional support.

Client Specialist Responsibilities:

• Providing clients with technical assistance on products and services.
• Expediting serious issues to management toward prompt resolution.
• Directing client complaints or complex queries to relevant departments in a timely manner.
• Identifying potential client services concerns and facilitating proactive intervention steps.
• Ensuring a positive and professional client service experience.
• Maintaining client records and documenting processes.
• Managing client inquiries via phone, email, online, or in person.
• Recommending product improvements based on client services feedback.
• Keeping track of new products on offer, as well as emerging trends in client services.
• Building positive client relations by checking in regularly and following up on active processes.

Client Specialist Requirements:

• Excellent interpersonal and record keeping skills.
• Willingness and the ability to travel to client locations, when required.
• Certification in customer relations, customer services, or similar would be advantageous.
• Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
• Experience in client services, or a similar role.
• Ability to coordinate with other departments on client-related matters.
• Ability to keep updated on new developments in the field of client services.
• Exceptional ability in providing professional, efficient, and friendly client services.
• High school diploma or GED.