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Ticket Resolution Specialist Jobs

Resolution Billing Specialist Jobs
By Richter At Ohio, United States
Minimum of 3 years of experience in billing and collection management, preferably in healthcare
Insurance verification, claim submission, follow up, denial management and remit review
Communicate status of projects to team leader/manager on a daily or weekly basis depending on project requirements
Perform all denial management and collections procedures to obtain payment
Effectively prioritize and manage time to accomplish project goals and expectations
Bachelor's degree in Billing or related field, or equivalent experience
Mortgage Servicing Resolution Specialist
By U.S. Bank At United States
This role is remote anywhere in the U.S.*
Bachelor's degree, or equivalent work experience
Four or more years of experience in administrative support activities
Demonstrated administrative skills and acute attention to detail
Strong verbal and written communication skills
Strong analytical and problem-solving skills
Complaint Resolution Specialist Jobs
By Credit Acceptance At , $20 - $23 an hour
Experience in the finance or automotive industry
Knowledge of mechanical issues that commonly occur with vehicles
Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions
Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
Targeted Compensation: $20.00- $23.00/hour based on experience.
Percent (%) of Customers contacted within 3 business days of escalation
Resolution Specialist Jobs
By Alignment Health At California, United States
Computer Skills: Intermediate MS Suite knowledge and experience
Be knowledgeable in procedures, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries
Support other projects and duties as assigned by Management
High school diploma or general education degree (GED); or equivalent combination of education and experience.
Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits
Minimum of 1-2 years healthcare experience and/or training required; 3-4 years of healthcare experience/training preferred
Conflict Resolution Specialist (School Climate Team)
By Chicago Public Schools At , Chicago, 60631
Strong communication skills (speaking - including presentations - listening, and writing)
Effective strategic planning capabilities, including the ability to establish long-term vision and goals, and
Ability to articulate a vision, set high standards
Demonstrate high levels of instructional expertise, integrity, honesty, credibility, and the courage to
Ability to build collaborative relationships with a variety of constituent groups, including external
Ability to define problems, analyze data, and outline valid conclusions and action steps
Problem Resolution Team Specialist (Esc)
By Department of Education At , Malden, 02148 $74,337 - $107,695 a year
Training or knowledge of education law, particularly special education, and preferably student discipline, bullying and other mandated areas
Providing technical assistance and guidance to parents, advocates and school administrators on the implementation of regulatory requirements.
Strong interpersonal, communication skills – ability to communicate and work effectively with a wide range of constituencies in a diverse community.
An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
Performing other duties as required.
The successful candidate will possess:
Billing Resolution Specialist Jobs
By RXO At , Charlotte, 28277, Nc
1 year of related experience in transportation including TMS interaction and carrier/customer contract auditing and accounts receivable
Experience with Microsoft Office (Outlook, PowerPoint, Word & Excel)
Excellent verbal and written communication skills
Demonstrated analytical skills; ability to effectively identify and resolve problems
Audit freight invoices by interpreting and applying customer contracts, terms and conditions
Audit invoices before sending to customer to verify they are accurate and collectible
Specialist, Deduction Resolution Jobs
By The J. M. Smucker Company At , Orrville, Oh
Manage a combination of daily responsibilities and special projects to support current business activities and needs.
Additional skills and experience that we think would make someone successful in this role:
1 year of related business experience
Effective interpersonal skills, both written and verbal, to build relationships with internal and external partners.
Intermediate Excel skills (V-Lookup, Pivot Table, Formulas)
Strong problem solving, and analytical skills needed in managing complex business situations and achieving objectives.
Customer Resolution Specialist Jobs
By Dyson At Illinois, United States
Offer guidance, support, and education to employees to help prevent future resolution issues.
Deliver an outstanding positive customer experience to consumers and frontline advisors
Provide support to customer experience team by handling supervisor and requested resolution chats through our Internal bot platform.
Optimize customer experience on every interaction (Internal/External) by demonstrating a willingness to assist
Thoroughly walk Customer Experience team through proper troubleshooting steps utilizing appropriate resources (Resolve/TechSee)
Strong written, verbal, and interpersonal skills- Sustain a high level of call quality at all times
Customer Service Specialist - Resolution
By HealthMark Group At Dallas, TX, United States
Ability to multi-task, prioritize duties, and have strong time management skills.
Data Entry work updating addresses, fax numbers, and emails.
Excellent communication skills, strong analytical and problem-solving skills.
1+ year of call center experience
Proficient computer skills with software applications such as Microsoft Office.
Previous Medical Industry Experience preferred but not required.
Claims Resolution Specialist Jobs
By Impresiv Health At Orange, CA, United States

The Claims Resolution Specialist provides assistance in resolving provider claims payment status issues, provider payment disputes, eligibility, and authorization verification. The incumbent will be ...

Hr Resolution Specialist Jobs
By Accra At Minnetonka, MN, United States
This position has the possibility to be 100% remote**
Manage timesheet issues, including reviewing timesheets on hold and resolving paycheck issues.
Manage enhanced rate confirmation process.
Two-year degree or one (1) year of experience in a human resources field.
Understanding of Federal and State Employment Laws and Requirements such as DOL guidelines
Demonstrate knowledge of the Human Resources Department and its essential functions
Recovery Resolution Specialist (Collections)*
By Cotiviti At United States
Works with clients, customers, and partners to accurately assess their needs, provide information or assistance, resolve problems, or satisfy requirements.
Complete all responsibilities as outlined on annual Performance Plan.
High School graduate or equivalent education.
1 year of related experience in healthcare collections or customer service strongly preferred.
Billing or coding experience preferred.
Requires working knowledge of and applicable industry-based standards.
Complaint Resolution Specialist, Afterpay
By Afterpay At Reno, NV, United States
Demonstrated experience in dispute resolution, including communication and management of complaint cases to external groups and governing bodies
Proven experience in conflict resolution and strong problem solving abilities
Tertiary qualifications and/or equivalent industry experience (BBB, CFPB, BCA) is preferred
It's important to note that this role sits within Reno, NV. This is not a remote position
Maintain strong working knowledge of the Afterpay product and support procedures
Strong verbal & written communication skills - ability to draft detailed, logical and comprehensive findings to external dispute bodies
Business Resolution Specialist $23P/H
By Sonder Inc. At United States
Skilled at collaboration and relationship management through building trust, credibility and teamwork.
Aid Market Teams in the management of Emergency and Crisis situations as needed and directed.
Highly organized with experience prioritizing multiple functions and tasks while managing time efficiently without compromising quality
Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
Ensure that resolutions involving compensation are consistent and equitable based on unique circumstances and similar incident resolutions.
Facilitates the tracking, follow ups and timely resolution of all tasks.
Service Support Specialist/ Resolution Specialist- Night Shift
By Evolution At Southfield, MI, United States
To prepare shift reports for the Management
Manage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all products
A keen skill for multi-tasking along with excellent problem-solving skills
Ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities
Excellent computer literacy skills - command of Microsoft Office products in particular
To ensure that all tables are operational without interruptions
Billing Resolution Specialist - 12:30-9:00Pm Est Shift
By Privia Health At United States
1+ year of full time experience in a call center customer service environment preferred; remote work experience preferred
Must provide accessibility to secure, quiet work space with direct high-speed internet connection to effectively work remotely
Answer high volume, inbound phone calls from patients, utilizing a cloud based phone system.
Educate our patients on patient financial responsibility surrounding deductibles, copays, and coinsurance.
Confidently inform and collect patient balances using Privia financial policy guidelines.
Research, identify and resolve patient billing queries using athena EMR database.
Appeals Resolution Specialist Jobs
By Independence Pet Group At Scottsdale, AZ, United States
Performs other duties and responsibilities as assigned.
Bachelor’s Degree or relevant work experience
On the job training and skills development
Researches, reviews, and resolves reconsideration of previous claim determinations.
Prepares correspondence advising of appeal determination.
Contacts veterinary clinics to secure medical records and discuss difficult cases with clinic staff. Logs and tracks complaints and appeals.
Clinical Payment Resolution Specialist - Pfs (Remote)
By Trinity Health At Farmington Hills, MI, United States
Coordinates rejection, denial and appeal activities with Ministry Organization (MO) based Utilization Review/Case Management departments;
Supports the maintenance of a denial management data base, standard report sets, letter template and other key job aids.
Assists in marketing efforts and the education of physicians, physician office staff and MO colleagues;
Reviews and understands utilization review and coverage guidelines for multiple payers;
Establishes checks and balances to ensure PBS and MO-based key performance indicators are accurate and that goals/targets are met, and
Claims Resolution Specialist Jobs
By Ascension At , Nashville, 37201, Tn From $20.80 an hour
Strong Knowledge of healthcare claims, Medicaid, Medicare, Pharmacy benefits, etc.
Schedule: Full-Time, 8am - 5pm, Mon-Fri, fully remote
Facility: Automated Benefit Services (ABS)
Complex Medical Claims experience, preferred
5 years of healthcare experience, preferred
Review and respond to escalated internal and external calls and emails from participants, providers and provider reps.

Are you looking for a job that offers a great work-life balance and the opportunity to make a difference? We are looking for a Ticket Resolution Specialist to join our team and help us provide exceptional customer service. You will be responsible for resolving customer tickets in a timely and efficient manner, while ensuring customer satisfaction. If you have excellent problem-solving skills and a passion for customer service, this could be the perfect job for you!

Overview A Ticket Resolution Specialist is responsible for providing customer service and technical support to customers who have submitted tickets for assistance. They are responsible for resolving customer issues in a timely and efficient manner, as well as providing helpful advice and guidance to customers. Detailed Job Description The Ticket Resolution Specialist is responsible for responding to customer inquiries and requests for assistance in a timely and professional manner. They must be able to troubleshoot technical issues and provide solutions to customers. They must also be able to provide helpful advice and guidance to customers, as well as follow up with customers to ensure their issues have been resolved. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Ability to provide helpful advice and guidance to customers
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Technical knowledge and experience
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• Previous customer service experience
• Technical experience
Job Responsibilities
• Respond to customer inquiries and requests for assistance in a timely and professional manner
• Troubleshoot technical issues and provide solutions to customers
• Provide helpful advice and guidance to customers
• Follow up with customers to ensure their issues have been resolved
• Maintain customer records and update customer information in customer service software
• Monitor customer service metrics and report any issues or trends to management