Provider Enroll & Credentialing Support Specialist, Dentaquest

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.
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Location: Remote
At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.
The opportunity:
Provider Enrollment and Credentialing Specialist reviews all aspects of the Initial/ Re-Apply Credentialing, Re-credentialing, privileging and overseeing the onboarding process for all incoming providers. Primary responsibilities include verifying all the credentialing criteria for practitioners that have applied to the network, including follow up with practitioners as needed to obtain information
How you will contribute:

• Meet required turnaround time and accuracy rate.
• Other duties as needed or required.
• Represent DentaQuest in a professional manner at all times while communicating with internal and external requestors.
• Assist with other duties as assigned.
• Maintain the integrity of the provider information in Windward and Cactus.
• Monitors and reports provider complaints and utilization management reports.
• Review state Medicare OPT Out report for exclusion from the Medicare program.
• Enroll the provider into payment system – Windward.
• Assist with the ongoing NCQA certification activities.
• Review National Practitioners Data Bank for adverse charges pending or filed against Provider.
• Assist with scheduling site reviews.
• Verify potential and existing provider’s licensure, NPI, insurance, CDS, DEA certificate, education, hospital privileges, board certification.
• Review federal and/ or state OIG and SAM report for exclusion from the Medicaid or Medicare program.
• Enter all provider information into credentialing database – Cactus.
• Ensures credentialing file is in order with any issues flagged for committee.
• Assist management in the implementation of department process improvements.
• Maintains confidentiality of the credentialing information.

What you will bring with you:

• Required to attend additional training as requested/deemed necessary.
• Excellent oral and written communication skills.
• Ability to remain organized with multiple interruptions.
• 1 year job related experience
• Good customer service and problem resolution skills.
• Ability to adapt to a constantly changing environment.
• Ability to learn new software programs quickly.
• Ability to prioritize and organize multiple tasks.
• Ability to work in excess of 40 hours in a week.
• Ability to navigate websites needed for credentialing purposes.
• Previous experience working with files or the collection and coordination of data preferred.
• Good interpersonal skills.
• Efficient PC skills (Word, Excel, Outlook, Work Flow Software, Time Tracking Systems).
• Knowledge of Dental terminology preferred.
• High School Diploma or equivalent.
• Ability to work independently.

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.
Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!
Life is brighter when you work at Sun Life

• Great Place to Work® Certified in Canada and the U.S.
• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running
• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
• A flexible work environment with a friendly, caring, collaborative and inclusive culture

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a California resident, the salary range for this position is:

• Northern region: $44,300 – 59,800 annually
• Central region: $41,400 – 55,900 annually
• Southern region: $39,300 –53,000 annually

If you are a Colorado resident, the salary range for this position is $37,500 – 50,600 annually.
If you are a New York resident, the salary range for this position is $44,300 – 59,800 annually.
If you are Washington resident, the salary range for this position is $41,400 – 55,900 annually.
We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.
Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
Job Category:
Customer Service / Operations
Posting End Date:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran