Provider Success Manager Jobs

This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC*

Design and create training content for a network of remote providers in collaboration with Clinical and cross-functional SMEs.

Manage relationships with LMS Account Managers, Customer Success Manager, and serve as the main point of contact for our vendor relationship.

You have 3+ years of experience in training and development, working with healthcare professionals or a large distributed workforce.

Your background is in instructional design & curriculum development, and you possess robust knowledge of adult learning methods.

You have previous experience with training delivery; designing online, instructor-led, and blended training content for individual courses and comprehensive curricula.

3 years of experience in healthcare, managed care, physician office or account management is strongly preferred

Monitor and manage key deliverables of the physician office implementation and onboarding processes

Bachelor’s degree required or 6 years of equivalent work experience

Work from home within commutable range of region, city, or state

Excellent presentation skills, interpersonal skills as well as excellent written and verbal communication skills to the target audience

Strong relationship-building skills, multitasking, prioritization, and solutions-oriented

3-5 years of work experience in customer support, community management, or operations

Manage provider communication content, training, and internal resources in order to improve efficiency, compliance, and clarity for all parties.

Operate autonomously to own and manage provider support operations over the weekend, understanding when leadership escalation is necessary.

Exceptional communication skills, both written & verbal: confidently and clearly know what, when, and how to get a message across

Mental health & wellness benefits

Partner with PSA team members to collaborate on complex issues, then share and scale learnings across the team and organization.

Experience in project management and partnering with cross functional teams

Manage provider education materials in self service platform

Manage the Provider Operations comms calendar

Drive the continuous improvement of the provider support experience by identifying and acting on trends, inspiring trust, and building strong relationships

3-5 years of experience in digital marketing and content creation

Strong writing and editing skills, including the ability to adapt styles for different audiences

Minimum 5 years of relevant experience working in healthcare Customer Success, implementation, or project management

Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines

Implement customer success and account management plans that drive revenue growth to meet/exceed budgeted targets.

Leadership and accountability to the development of customer success, implementation, and/or project management teams

Segment or business strategy launch/growth experience preferred

Excellent verbal and written communication skills

Act as front-line experience drivers for Spring Health Providers by triaging and addressing requests in Zendesk

Drive the continuous improvement of the Provider support experience by identifying and acting on trends, inspiring trust, and building strong relationships

Manage provider data input across relevant systems & tracking documents

At least 1 year of experience in email support, customer service, project coordination, or administrative role

Outstanding written & verbal communication skills with teammates and providers at all levels

Experience working with ZenDesk, SalesForce or similar customer service platforms a plus