Project Manager, Illinois Helpline

As part of our Public Health services, HRiA manages an extensive portfolio of behavioral health initiatives, including statewide substance use helplines in Vermont and substance use and problem gambling helplines in Massachusetts and Illinois. The Illinois Helpline for Opioids and Other Substances (Illinois Department of Human Services, Division of Substance Use Prevention and Recovery) was launched in 2017, building upon our experience operating the MA Substance Use Helpline (Massachusetts Department of Public Health, Bureau of Substance Addiction Services) for over 23 years. HRiA launched the Vermont Helplink (Vermont Department of Health, Division of Substance Use Programs) in 2019. HRiA began operating the MA Problem Gambling Helpline (Massachusetts Department of Public Health, Office of Problem Gambling Services) in 2020 and the Illinois Problem Gambling Helpline (Illinois Department of Human Services, Division of Substance Use Prevention and Recovery) in 2022.

The helplines comprise state-specific websites and online portals, as well as a single, centralized contact center that manages calls and chats from residents of all three states. The helplines connect consumers with comprehensive, accurate, and current information about and referrals to treatment, harm reduction, prevention, and recovery services available in their states. The Illinois Helpline is also the entry point for low-barrier medication for addiction recovery (MAR) program MAR Now, facilitates access to the Helpline via the Illinois prescription monitoring program, and provides additional resource support for callers via the Help is Here telephone menu offering links to state benefits, housing, food, shelter, and mental health service lines.

Opportunity

We are searching for a full-time Project Manager for the Illinois Helpline for Opioids and Other Substances (hereafter the IL Helpline). This is an exciting opportunity to contribute to the management of a recent and innovative helpline solution, as well as developing and launching enhancements and program improvements. The candidate will provide project management expertise while gaining a deeper understanding of substance use and related systems, through client interaction, program implementation, staff supervision, and program administration.

This is an exempt, full-time position with a salary range in the low-to-mid $70ks, based on skills and experience. The Project Manager may work remotely. Occasional travel to the Boston office and within Illinois is required. Candidates based in Illinois are strongly encouraged to apply.

Position Description

The Project Manager is responsible for ensuring the overall success of the IL Helpline. This includes the primary project, the Illinois Helpline for Opioids and Other Substances, and related sub-projects, such as the MAR Now and the Help is Here phone tree (see About section above for more information). The Project Manager will engage with clients, provide day-to-day management of activities (including timelines and deliverables), implement enhancements, ensure the project is responsive to evolving needs, and monitor and implement continuous quality improvement (CQI). The Project Manager will assist with budget development and management for each sub-project and will be responsible for overall ongoing operations. The Project Manager will collaborate with the Project Managers of the MA Helplines, IL Problem Gambling Helpline, and VT Helplink, and report to HRiAs Managing Director, Behavioral Health. They will also work closely with the Helplines supervisory, communication, marketing, and technology staff.

Duties and Responsibilities

The Project Manager will be responsible for the ongoing implementation of the IL Helpline, in collaboration with the Managing Director, Behavioral Health, the Associate Director, and the Helpline team. The Project Manager will provide significant project management expertise in a fast-paced, high-intensity, high-visibility context to ensure the effective, efficient, and timely implementation of the project. This includes but is not limited to the following:

Management

Project Work

Thought Leadership

New Business Development

Special Requirements

Candidate Qualifications

Training in addiction, screening, interviewing, treatment services, and resources is available. Hour for this role are 9am to 5pm Monday through Friday, and may be flexible. The IL Helpline currently operates 24 hours a day, 7 days a week.

This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under his/her supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty.

Procedure for Candidacy

HRiA is actively seeking to build a diverse and experienced staff. HRiA encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse work force that reflects the populations we work with and the communities where we work. Diversity is a core value of HRiA resulting in culturally competent services, materials, resources, and programs. Our hiring and business practices appreciate the strengths offered through different backgrounds.

HRiA offers an attractive benefits package, including medical, dental and life insurance, retirement plan, tax-deferred annuity, and generous vacation starting at four weeks.

To apply, submit your resume and cover letter online.