Crisis Call Specialist Jobs

Type: Part-time and On-call openings. Swing shift & Graveyard shift.

Pay rate: $20.15/hour +$2.00 per hour graveyard differential

Union Representation: Represented by OPEIU

Location: Fully Remote, must be located in WA state. No out of state applicants will be considered.

The 988 Crisis Call Specialist is responsible for providing high quality comprehensive services to callers on the 988 National Suicide Prevention Lifeline in WA state.

Job Duties:

• Alerts supervisor when identified client presents indications of possible mental disorder.
• Alerts supervisor immediately to call content involving possible danger to the identified client or to other people. (Including suicide, homicide, child/elderly abuse, and other violence threats or ideation.)
• Responds with empathy in a nonjudgmental and objective manner to 988 callers in acute distress.
• Exhibits patience and responds to difficult 988 callers with sensitivity.
• Triage 988 callers to appropriate response system partners for higher level of intervention as needed.
• Make every effort to resolve cases in the least restrictive environment and without law enforcement involvement whenever possible.
• Smoothly integrates supervisory direction into 988 calls.
• Sets appropriate limits with difficult 988 callers.
• Uses effective communication skills to assist in behavioral health and suicide risk assessment and de-escalation of 988 callers.
• Adheres to confidentiality policy.
• Assists 988 callers with risk reduction and safety planning.

Thriving employees means a thriving mission:

We work hard to embrace diversity and inclusion. We encourage everyone at Crisis Connections to bring their authentic selves to work every day. We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.

• $1000 Employee Referral Bonus
• Free Parking & Flexible Schedules
• Orca Card, and $35/month contribution from CC
• Licensing: Direct & Indirect service hours
• 100% Employer paid Medical, Dental and Vision Coverage
• Generous Paid Time Off & 12 Paid Holidays
• Flexible Spending Accounts (FSA)
• Short-term and long-term disability
• 403B Retirement Plan
• Practicum support
• Growth opportunities

KNOWLEDGE AND ABILITIES:

• Excellent verbal, written, and technical skills including the ability to work in multiple software platforms concurrently
• Evidence of ability to work effectively with a multi-disciplinary team of clinical staff and paraprofessionals
• Evidence of ability to work effectively in a fast-paced environment
• Demonstrated ability to problem solve.
• Knowledge of King County Public Mental Health System
• Bachelor’s Degree or substantial experience in related human services, OR experience as a volunteer phone worker at Crisis Connections.
• Excellent communication and problem-solving skills, including ability to respond to callers with patience, objectivity and nonjudgmental attitude.

REQUIRED QUALIFICATIONS:

• Strong computer skills, demonstrated ability to use technology and online directories to access resources.
• Must have high speed internet, and a wired connection to modem via ethernet cord for at home work.

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.