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Project Coordinator (Fully Remote - North America)
Company | DemandLab |
Address | Philadelphia, PA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-30 |
Posted at | 10 months ago |
We are in search of an experienced Project Coordinator for coverage in the Pacific Timezone in North America. Candidates in PT, MT, and CT will be given preference.
- Respond to client email requests acknowledging receipt and handing off to assigned team members
- Assist with client request intake process, monitor team and client updates, assist in prompting client for feedback when needed
- Act as client meeting facilitator: internal team prep, creating and distribution of agendas, meeting scheduling, client status document updates, status recap meeting notes and task assignments/follow-ups post-meeting
- Maintain and monitor task updates through the use of DemandLab’s internal task management system, Asana
- Communicate with clients and internally, setting times and dates for meetings in order to keep on schedule, identify any red flags regarding timeline and relay those to the Team Lead
- Monitor outcomes listed on reports and raise areas for additional analysis and problem solving with the team
- Follow up with internal team to ensure all tasks related to invoicing and purchase orders are complete
- Assist with client on-boarding, monthly retainer reconciliation, project post-mortems, client offboarding
- Create and share weekly client utilization reports with Client Success Strategists and Team Leads
- Assist with vendor asset processing: sending and acknowledging receipt from outsourced vendors such as transcription services, designers and proofreaders; reviewing materials received to confirm they meet expectations and communicating any issues to project manager; update internal team on assets received
- Work with project team members to ensure that project and task statuses are maintained in both Asana and in client status sheets or client systems
- Other project admin services as assigned
- Keep management informed regarding the progress of all project coordination activities
- Follow existing processes of project management to keep things organized and working according to plan
- Support Manager of Project Services in updating Asana (our project management system) by creating project plans, updating and closing projects as needed
- Become familiar with current projects, including short and long-term goals, timelines schedule and retainer and project budgets
- Other operations support services as assigned
- Assist with Google Drive folder upkeep and maintenance
- Help with internal team meeting and event coordination as assigned
- Assist in maintaining internal team reporting such as billability, team schedule, resource capacity and routine time checks
- Support the development of operational processes
- Assist with building out internal process documentation, presentations, charts, etc.
- Provide assistance and training to system users as needed
- Ability to create and maintain spreadsheets and documents
- Requires strong communication skills, both verbal and written
- Must have the ability to multitask in a fast-paced and deadline-driven environment
- Must be self-directed and able to complete assignments with limited supervision
- Strong attention to detail, with a high degree of accuracy and excellent organizational skills, both analytical and problem solving
- Must be able to maintain professionalism and a positive service attitude at all times
- Excellent knowledge of GSuite, Microsoft Office Suite, as well as Microsoft Teams
- Document and present work in a clear and concise manner
- Knowledge of task management system basics (such as Asana)
- Experience in B2B marketing and/or agencies preferred
- Certificate in Project Management (CAPM or similar) (helpful)
- Experience setting up projects according to Project Management Institute (PMI) standards (helpful)
- Minimum of 2 years related project coordination experience required
- Work from home in a professional setting
- Some travel may be required
- Standard business hours Monday - Friday 9am - 6pm local time
- Continuing education opportunities (internal mentoring and training)
- Health Care Plan Contribution (Medical)
- Funding for personal and professional development
- Collaborating with senior marketing professionals with years of experience pushing the envelope
- A competitive salary
- Retirement Plan Matching (dependent on country)
- 100% Remote, permanently
- Generous Paid Time and Flexible work environment
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