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Client Success Strategist (Fully Remote - North America)
Company | DemandLab |
Address | Philadelphia, PA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-29 |
Posted at | 8 months ago |
The Client Success Strategist plays a leading role in developing and managing client relationships, building client trust, and driving client value and success. This individual must be first and foremost a marketer. You will be the prime point of contact with our clients’ marketing leadership so you must be able to bring a deep knowledge of marketing and martech and understanding to lead the conversation.
- Uncovering opportunities that will benefit both the Client and DemandLab
- Becoming a trusted advisor for driving innovative strategies forward with customers
- Manage customer engagements through optimizing monthly retainers and priority setting of work, customer accomplishments and customer renewals
- Estimating resources and timelines for delivery including coordinating with project management and technical teams to create an execution roadmap, identify resources, highlight dependencies, determine milestones, and set burn down targets (mechanisms to identify over-delivery, excess time spent, scope creep, misestimated work)
- Negotiating consensus within our client’s business around digital strategic vision as well as key areas of focus, and creating from this vision a pragmatic roadmap to execution
- Improving overall business performance and recognition within the client’s organization
- Working with technical leads to translate stated and unstated client needs into technical projects or tasks
- Finding the best match between the client and the technical team based on client needs, and personality
- Defining scope and planning new solutions for clients
- Bringing rigor to a client’s decision-making process by performing detailed cost/benefit analysis, running working sessions, presenting and evaluating solution options, and driving consensus among key stakeholders
- Developing new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement
- Taking ambiguous/complex challenges and—using research, personal experience, business assessment capabilities, and customer experience acumen—clearly define problems, identify opportunities, drive innovative new ideas, and recommend an actionable, prioritized, pragmatic roadmap to make a big impact on customer needs/goals
- Determining how to measure business results, modeling current/future business processes, gathering business requirements, and identifying the organizational changes required to successfully realize the benefits of the solution
- Able to facilitate discussions of technical matters with a non-technical audience
- Industrious, motivated, resourceful, and creative
- Ability to successfully define outcomes, manage expectations, manage cross-functional initiatives and meet deadlines based on project requirements
- Exceptional oral and written communication skills (both instructional and informational business writing)
- Experience in data hygiene and marketing and sales analytics
- Demonstrated history of building relationships, establishing and proving credibility, and partnering with business leaders and peers
- Experience in demand generation, customer engagement, digital marketing, and communications strategies and tactics
- Organized, with a demonstrable history of fanatical attention to detail to ensure work is performed accurately, completely and meets or exceeds the client’s expectations
- Analytical, with an ability to synthesize information quickly
- Quick learner who goes the extra mile to meet or exceed internal professional development requirements
- 4+ years Marketo, Eloqua, or other relevant marketing automation platform experience
- Minimum Associate degree (2 years) or higher in Marketing or Technology related field of study
- 7+ years of marketing/demand generation experience
- 4+ years relevant marketing data analysis experience
- 4+ years of either Salesforce or Microsoft Dynamics experience
- A competitive salary
- Continuing education opportunities (internal mentoring and training)
- Funding for personal and professional development
- Flexible work environment
- Collaborating with senior marketing professionals with years of experience pushing the envelope
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