Program & Volunteer Coordinator Jobs

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don't just take our word for it. An independent external survey found that:

• 97% of employees enjoy their work
• 90% are satisfied with their pay and benefits
• 95% would recommend working here to friends and family
• 95% would recommend our USO services to a friend.

The Program & Volunteer Coordinator is responsible for assisting with the development and delivery of high-quality cost-efficient programs and events for one or more USO Centers and for supporting tasks related to administration, direction and recognition of a volunteer workforce.

Principal Duties and Responsibilities (*Essential Duties)

• Coordinate day-to-day volunteer operations for assigned location. Recruit and schedule, train, credential, coordinate and communicate logistics and other requirements related to regular operations as well as special events and programs.*
• In coordination with USO Area and/or Center Leadership and key external agencies, develop, plan, and execute outreach programs and events. Solicit and develop a network of resources capable of and willing to support and/or sponsor USO events and activities. Acquire and/or purchase program and event supplies.*
• Serve as main point of contact with regard to collection, maintenance and organization of volunteer service records, including contact information, hours worked and formal/informal volunteer recognition. Provide training and guidance to volunteers, peers and management related to volunteer management system capabilities and their proper use.*
• Assist with program and operations communications and awareness. Write and prepare announcements and program descriptions, including but not limited to flyers, brochures, posters, and presentations for publication and distribution across multiple internal and external communication channels. Compile stories and photos during and after programs, events and activities for inclusion on social media sites and use by the USO Communications team.
• Perform clerical/administrative duties as needed and other duties as assigned
• Serve as knowledgeable resource related to programs, events, activities and services offered at assigned USO Center, ensuring that programs, events and activities are scheduled and executed within established budget constraints or canceled as needed.

Job Specifications

• Ability to design & format promotional materials (i.e. brochures, flyers, posters, etc.). Working knowledge of print/production process preferred.
• High School Diploma or equivalent. Bachelor’s Degree preferred.
• Strong interpersonal and customer service skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• General knowledge of safe food handling and storage practices.
• Must be a strong advocate of the USO’s mission to lift the spirits of America’s troops and their families.
• Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
• 0-2 years work experience in an administrative and/or event management or marketing support role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
• Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite and social media platforms. Familiarity with Digital Cheetah preferred.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures.

Details

• Resume and cover letter are required for full consideration.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
• This position is located in Twentynine Palms, CA. Preference will be given to local candidates within commuting distance to the location.
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
• Background check – education, criminal and driving required.

If that’s not enough to convince you, here are some direct quotes from employees:

• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The organization truly cares about the people who work here.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.

Apply today and be a force behind the forces