Program Manager, Apple Media Product’s Partner Operations

Summary

Come be a part of one of the fastest growing businesses at Apple as we scale Apple’s first party services (Apple Music, iCloud, TV+, News+, Arcade, Fitness+ etc.) through carrier, retail, auto and financial service partners. Apple Media Product’s (AMP) Partner Operations team is seeking an experienced program manager for partner onboarding across multiple platforms (codes, API integrations, and billing) and channels (carrier, retail, etc.).

You will support and grow our programs that enable third party partners to sell services on Apple’s behalf. You are a curious person who loves to tackle problems and enjoys finding the solution whether it be technical, process, or otherwise. You are comfortable navigating ambiguity, you are creative, and you love to understand the ins and outs of an issue. You can balance the needs of multiple teams and maintain a strong sense of emotional intelligence for our partners.

Key Qualifications

Be responsible for the technical integration and project management of channel partners
Work closely with AMP Business Development Team, Services Content Owners & AMP Marketing to help develop and recommend the best possible customer experiences for our AMP Partnerships
Manage partners after go-live to resolve any issues and identify areas for optimization
Identify improvements that could improve platform or program, scope opportunity and propose for roadmap inclusion
Develop in-depth understanding of the back-end systems to be able to see around corners and mitigate issues before they occur
Support day-to-day operational requests from internal and external partners
Transition manual processes to automated and scalable ones

Description

We seek a program manager with proven ability working with internal and external partners to launch high visibility partnerships

Project management experience managing external partners across international environment

Experience communicating status to a diverse cross-functional team across engineering and business (adapting the information you share based on the audience)

Ability to manage and influence without direct management of partners

Self-starting and self-motivated teammate

Good technical proficiency with a desire to learn more

Experience documenting processes and customer experience

Education & Experience

BA/BS and relevant experience

Role Number: 200483701