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Company | Epsilon |
Address | San Diego, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Advertising Services,Software Development |
Expires | 2023-07-27 |
Posted at | 10 months ago |
- Attend Client Services/Client meetings as needed to support program
- Work with Clients/3rd party vendors as needed to gather requirements & facilitate project needs
- Attend Program/Product training; resource for Level 1 team members
- Assist Client Services with OEM program collateral materials, such as enrollment forms, user guides, etc.
- Create & manage OEM program Initiatives from inception (Initiative & Feature creation and User Story review) through implementation (deployment & release)
- Ensure accuracy of OEM program backlog & parking lot information
- Gathers Account/Sales/Customer feedback to enhance existing product(s) or product line(s)
- Creates & manages OEM program Lean Business Cases from inception through approval
- Maintains current status of customer requirements for existing and future products
- Ensures that prioritized OEM/Product requests move through the Portfolio Kanban
- Communicates customer feedback to engineering to enhance existing program(s) or product line(s)
- Collects and tracks data
- Responsible for identifying OEM/Product needs
- Attend Program/Product Management strategy & collaboration meetings
- Review program documentation, such as master data, coupon library, work items, test data, etc.
- Supports day to day operations of OEM in coordination with Dealer Services and Production Support
- Identifies, evaluates, and recommends marketing opportunities consistent with product line objectives
- Assist Program/Product Support with Dealer/Client Services/Program Headquarters issue resolution
- Develops and maintains the OEM Roadmap that reflects committed, forecasted & backlogged Initiatives
- Defines Minimal Viable Product for OEM/Product requests and prioritizes features
- Assist in prioritization of initiatives at the OEM program and overall project levels
- Ability to prioritize work, and shift priorities as needed to meet aggressive deadlines and milestones
- Ability to support small fast-moving projects as well as large multi-team dependent projects
- Able to analyze reports for analysis and Ad Hoc requests
- Able to apply concepts for feasibility and data availability
- Able to support larger projects underway
- Excellent communication (written and verbal), interpersonal, organization, leadership and customer service skills are required
- Knowledgeable on functionality &/or enhancements of products & services to improve retention/dealer satisfaction
- Basic marketing industry knowledge
- Ability to function in both a self-motivated and team environment
- Experience working with Team Foundation Server (TFS) & Confluence a plus.
- Experience working with Microsoft products, such as Teams, Excel, SharePoint and PowerPoint.
- Understanding of Scrum/Agile methodologies
- Requires 2yrs of related experience
- Associate or Bachelor’s degree preferred
- DE&I https //www.epsilon.com/us/about-us/diversity-equity-inclusion
- Life at Epsilon https //www.epsilon.com/us/about-us/epic-blog
- Culture https //www.epsilon.com/us/about-us/our-culture-epsilon
- CSR https //www.epsilon.com/us/about-us/corporate-social-responsibility
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