M&A Support Program Manager

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About The Team

The M&A Support Team educates, facilitates, and guides those involved in our customers' Business Events with seamless and timely execution.

About The Role

An M&A Support Program Manager assists with a wide range of business changes, focused on coordinating the non-standard tenant and/or instance activities and required account updates that result from such events.In this role you will be tasked with accepting both customer and internal inquiries related to business events, researching fully to understand them, engaging the right people/teams to devise the correct solution and delivering the desired outcome to the customer. We do this in a way that puts the customer front and center, with the ultimate goal of delivering an amazing customer experience with every interaction!

Predominantly, key responsibilities include:

Being the first point of contact for both internal and external customers inquiring on next steps for their unique Business Event needs

Providing comprehensive advice on how Workday can support a customer through the acquisition of, or merger with another organization, be they a Workday customer or otherwise, as well as Tenant Management activities, including Data Center Moves

Supporting customers through the Offboarding process from one or more Workday products or services

Supporting internal teams and key collaborators by providing operational guidance throughout customer Business Events

About You

Basic Qualifications

• Proven skills in Software Application and/or Case Management
• Prior experience leading technical projects
• Ability to identify dependencies between programs/projects and determine impact
• Detailed and able to keep track of high volumes of data effectively
• Experience running cross-functional teams
• Consistent record of successfully handling more than one project at a time and delivering outcomes on time
• Proven track record of collaborating and building strong relationships within a team
• 3+ years of project management experience or 2+ years experience with delivery of Business Event support, or Customer Care/Tenant Management experience
• High value for customers and customer success
• Problem solver, capable of translating issues into simple terms to facilitate discussion and decision
• Excellent verbal and written communication and presentation skills
• SaaS experience ideal (Salesforce, Jira, etc.)
• Outstanding project management skills. Demonstrated understanding of product management methodologies (LEAN, PMI, Agile)
• Demonstrated experience within functional areas of HR or Human Capital Management

Workday Pay Transparency Statement - United States

The annualized base salary ranges for the primary location and any additional locations in the United States (US) are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CA.Pleasanton

Primary Location Base Pay Range: $102,800 - $154,200

Additional US Location(s) Base Pay Range: $82,400 - $154,200

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!