Program Operations Manager, Experian Consumer Services (Remote)

Company Description

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to Work For. In addition, for the last five years we’ve been name in the top 100 “World’s Most Innovative Companies” by Forbes Magazine.

This position will be supporting the Experian Consumer Services (ECS) - a passionate and innovative team with a mission to provide Financial Power to All™. Our portfolio offers credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach.

You will partner with the leadership team to manage and execute operational processes and procedures for Experian Consumer Services programs. This will include supporting existing and new products/features in the financial services industry, current and new operational partners, with a focus on operational excellence, and legal, regulatory, and compliance implementation.

What You’ll Be Doing

• Serve as SME for all operational processes across Experian programs, in support and collaboration with key partners and stakeholders – internal and external
• Evaluate operational program processes, identify action items, dependencies and risks to implement sustainable and scalable solutions
• Monitor, analyze and document performance of external partners via KPIs and SLAs, to support day-to-day operations, ensuring contractual obligations are met or exceeded
• Develop, implement and optimize operational processes and procedures for maximum efficiency and effectiveness to support core financial services products
• Focus on continuously delivering business and operational value - track, trend, analyze business metrics to drive actionable operational improvements and enhancements
• Drive coordinated efforts for complex programs in defined timelines to achieve specific operational business goals
• Partner cross-functionally with Experian teams (product, tech, marketing, CS, risk & compliance, legal and business leaders) to establish and align on deliverables
• Connect the dots across all operational program aspects to achieve desired business outcomes.

Qualifications

• Deep understanding of financial services industry operations, systems and ecosystem players
• Team player and individual contributor
• Successful track record of managing day-to-day operations for complex programs with deep and holistic understanding of key areas of program management, including risk/fraud, regulatory, customer service, reporting, expense management
• Sense of humor and sense of adventure – desire to change the status quo and execute a vision
• 4+ years of financial services, payments, financial institutions, Fintech experience with expertise in fulfilling operational and regulatory requirements
• Familiarity with Agile development methodology a bonus
• Passion for customers, customer experience and customer advocacy
• World class operator with superior attention-to-detail with the ability to multi-task and prioritize well in a fast-paced, dynamic work environment
• Progressive experience with a results-oriented growth company, in consumer financial services products
• High personal integrity, energy, stamina and work ethic
• Strong communication skills and high degree of personal excellence

Additional Information

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected!