Program Director Jobs

Organizational Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. Goddard Riverside operates four permanent supportive housing residences and one 75 bed transitional residence for adults experiencing homelessness.

Purpose of Position: The Program Director is responsible for daily administrative, operations, and clinical oversight of The Baxter Safe Haven located in Elmhurst Queens. The Program Director will lead the team in proving a full range of case management services as well as medical, psychiatric, recreational and housing focused activities. The primary goal is to help individuals achieve stable permanent housing using a harm reduction, housing first model.

Schedule: Monday through Friday, some evening or weekends needed, rotating on-call.

Salary Range: $76,608 - $95,706

Goddard Riverside and Isaacs Center follow the CDC and NYS recommendations to prevent the spread of COVID-19, and are now requiring all new hires to be vaccinated against COVID-19 unless they have a qualified exemption.

Program Oversight

• Facilitate implementation of standardization of data collection methods, tracking, analysis and reporting of data.
• Provide consistent Team Meetings: All Baxter meetings and clinical staff meetings to discuss program outcomes
• Assist in developing program budget and responsible for monitoring program expenses
• Ensure all incident reporting and follow up is done thoroughly and in a timely manner
• Community and Agency liaison
• Oversee and collaborate with Security, Food Service, and Maintenance company to ensure safety of all residents in a well maintained environment
• Ensure quality service provision including the utilization of evidenced based practices for client centered services
• Collaborate with local precincts, community boards, local hospitals, and other CBO’s to best serve our clients
• Prepare for all internal and external audits, including creating and reviewing submissions of Corrective Action Plans
• Other duties as required
• Be part of on call rotation
• Responsible for the recruitment and onboarding process of Baxter staffing
• Ensure ongoing staff training on client care issues, agency policies, best practices, and arrange for outside training as needed
• Directly supervise and conduct consistent individual supervisions for Assistant Program Director, Administrative Assistant, Residential Aid Supervisor, and Housing Specialists
• Oversee and respond to crisis situations and debrief with staff and clients
• Work with organization leadership and departments throughout Goddard to ensure quality of services in a safe and stable environment
• Work closely with with DHS and other funders to achieve deliverable and adhere to all regulations and standards
• Facilitate standardization of program policies and procedures using a harm reduction and housing first model
• Work with executive leadership on new initiatives
• Liaison with on-site and off-site medical and psychiatric providers
• Complete funder reports on an ongoing and timely basis

Qualifications/Educational Requirements

• Supervisory/Management experience required
• Experience with individuals with substance use/mental illness/unsheltered required
• Understanding of a harm reduction and housing first model of housing
• Master’s Degree in related field with significant relevant experience preferred
• Experience working within a Safe Haven strongly preferred

Skills, Knowledge and Abilities

• Able to showcase high level of computer literacy
• Excellent judgement and ability to handle crises effectively
• Strong Interpersonal skills and leadership ability
• Excellent problem-solving skills
• Computer literacy
• Able to use or learn other electronic databases, programs, and funder-related software as needed
• Excellent verbal and written communication skills
• Ability to work in fast-paced, residential environment
• Proficient in Microsoft Office Suite
• Familiar with cloud-based payroll platforms such as Paycom (supervisor/manager functionality)

Physical Requirements

• Moderate computer work; occasional lifting of up to 30lbs, including client belongings; some walking and climbing stairs to visit clients and access community spaces

Work Environment

• Office in Safe Haven housing building where clients reside

Goddard Riverside and Isaacs Center are equal opportunity employers and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.