Product Support Specialist Jobs

Product Specialist

Join our life-saving mission! Are you a professional with a relentless commitment to delivering value to customers and co-workers? If so, we want to meet you! Become part of a fast-growing healthcare company as a Product Specialist. In this role, you will support our hospital partners’ by ensuring they have the beds, therapeutic surfaces, and services they need when they need it.

Job Responsibilities

• Paid time off starting within the first year
• Assist the sales team in forming new relationships with hospital partners in a designated region and share clinical needs and opportunities
• Annual incentive programs
• Benefits
• Employee referral bonuses
• Flexible spending account
• Health, Dental, Vision & Life insurance
• Health savings account
• Ability to travel up to 50%
• Visit hospital partners daily to evaluate any needs and demonstrate to clinicians how our equipment and services can support their work in helping patients heal
• Establish trusted advisor relationships with clinical personnel and address questions and concerns
• Coordinate and conduct equipment demonstrations and training sessions to present the features and benefits of the beds and therapeutic surfaces and services we offer
• Competitive base salary
• Manage customer activities on our company portal and on Salesforce
• Coordinate daily with the local operations team, including branch Team Lead and customer service representatives, to help ensure the timely and successful equipment order and delivery and planning and support to healthcare partners
• Participate in business planning and professional development sessions
• Provide marketing and sales support and assist with the development of training materials
• 401(k)
• Professional development and career growth
• Employee assistance program

About US Med-Equip

Recognized as a Top Workplace, US Med-Equip partners with top hospitals nationwide to provide the highest quality movable medical equipment, beds, and therapeutic surfaces. USME, an Inc. 5000 Fastest Growing company, supplies and services equipment rented, maintained, and managed using the latest technology to help healthcare providers focus on their patients’ healing.

Preferred Education/Experience

• Outstanding listening, communication, collaboration, organization and problem-solving
• Clean driving record
• 4 years of experience with USME or 4 years in a related field delivering client-focused solutions
• Microsoft Excel and PowerPoint knowledge needed for reporting and presenting
• The USME equipment portfolio
• Bachelor’s degree in Business Administration, Sales or a relevant field
• SalesForce.com knowledge or ability to learn
• Highest integrity with ability to work independently and be resourceful
• Adequate understating of the medical equipment industry and clinical care
• Skills
• Demonstrate a willingness to gain knowledge about features, benefits, and technical aspects of
• Demonstrate ability to grow, develop and advance professionally in knowledge and skill set
• Ability to create and grow relationships within a hospital
• Qualifications
• Ability to manage multiple projects at a time while maintaining sharp attention to detail