Product Planning Support Analyst Jobs

Work prioritization and time management skills.

Document activities in the call management and ticketing system as required.

Other tasks and responsibilities as assigned by leadership team.

1+ years of experience in customer service.

Clearly demonstrated skills working in a team environment.

Computer literate and moderate technical skills preferred.

Enterprise-level experience as application support analyst

Influence guide and lead less experienced Strategy and Execution staff within the group.

Support Analyst for the nCino

Lead cross functional teams to strategize plan and execute a variety of programs services and initiatives.

Drive accountability for assigned initiatives limit risk exposure and create efficiencies as appropriate.

Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives.

Strong organizational skills with the ability to work through a large caseload per SLA requirements.

Strong critical thinking, analytical skills, and troubleshooting skills.

Strong verbal and written communication skills.

Experience as a pharmacy technician in a retail or hospital environment is preferred.

Certified Pharmacy Technician Certification is highly preferred (CPhT).

Working knowledge of a wide variety of software, hardware & PC operating systems is highly preferred.

Responsibile for asset management of digital files (downloading and organizing content from CINC and agencies).

Typically requires general and/or vocational training plus 2 to 4 years of related experience.

FileMaker Pro knowledge is a plus.

Excellent verbal and written skills.

Ability to manage multiple concurrent deadlines.

Coordinate and monitor product inventory control (Filemaker Pro Database, sample fulfillment and tracking).

Become a product expert in the Mosaic platform and manage and own support requests

Primary responsibility is to manage incoming tickets and prioritize accordingly

Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience

Actively manage support tickets and provide status updates to customers

Contribute to our internal and external knowledge base and to internal processes

Strong analytical and problem-solving skill set

Strong organizational skills with the ability to work through a large case load per SLA requirements.

Strong critical thinking, analytical skills, and troubleshooting skills.

Strong verbal and written communication skill.

Experience as a pharmacy technician in a retail or hospital environment preferred.

Working knowledge of a wide variety of software, hardware & PC operating systems is highly preferred.

Strong experience with Excel highly preferred (v-look ups, pivots, macros, charts, graphs, etc.)

Take on projects for the Bookings Leadership Team (and other managers as needed).

This position is currently remote and can be based anywhere in the United States.

1+ years of full-time professional experience preferred

Strong organizational skills with demonstrated ability to meet key milestones on time and with quality

Slack, Salesforce and Zoom experience preferred.

You must be able to work weekends (Saturday and Sunday), as well as three weekdays.

A minimum of 5 years’ experience in product management or a related field

Excellent planning, organizational, problem-solving, time management, and communication skills

Other product management tasks as required

Excellent documentation skills along with in-depth knowledge of product strategy

Write requirement specifications (UI, navigation, backend logic, security and licensing)

Excellent verbal and written communication skills

Excellent organizational and time management skills

Graduate of Business Administration, Management, Finance, Marketing or other related fields

Strong analytical and problem-solving skills

Knowledgeable on industry practices and strategies

Good mathematical skills, works well with numbers

Fluent in English with excellent communication skills

Bachelor's degree or equivalent education and experience

Researches, processes and manages customer escalations.

Other duties and responsibilities as assigned.

7-10 years of relative experience

Comparable analytic experience within a product sales and support division

Competitive salary based on experience

Bachelor's degree or equivalent education and experience

Researches, processes and manages customer escalations.

Other duties and responsibilities as assigned.

7-10 years of relative experience

Comparable analytic experience within a product sales and support division

Competitive salary based on experience

Manage annual department budget planning, revision and submission through Prophix

Manage competitive vehicle evaluation program (Receive order from Product Planners or executives , get quotes, schedule, logistics etc.)

Mus have previous data analysis experience

Experience with invoicing, billing and payment reconciliation

Must have excellent communication and analytical experience

Must have advanced MS Excel skills (pivot tables and v look ups)