Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Account Manager - Retention Specialist (Remote)
Recruited by Yelp 8 months ago Address , Remote $50,000 a year
Regional Sales Manager - Eastern Us (Remote)
Recruited by BAE Systems 8 months ago Address , Endicott, 13760 $124,200 - $211,100 a year
Principal Technical Account Manager
Recruited by Salesforce 8 months ago Address , Dallas, 75201 $154,300 - $212,200 a year
Service Account Manager - Remote
Recruited by Ahead.com 8 months ago Address , Remote
Supervision Advisor Jobs
Recruited by Guardian Life Insurance Company 8 months ago Address , Remote
Technical Account Manager, Strategic
Recruited by Rippling 8 months ago Address , Remote $100,000 - $132,000 a year
Technical Designer - Us - Remote
Recruited by Canteen 8 months ago Address , Decatur, 30030 $60,000 - $75,000 a year
Customer Account Manager (Remote)
Recruited by Tealium 8 months ago Address , Remote $80,000 - $110,000 a year
Technical Architect Jobs
Recruited by Echo Global Logistics 8 months ago Address , Remote
Strategic Account Front-End Technical Account Manager
Recruited by Siemens 8 months ago Address , Fremont, Ca
Pharmacist Account Manager Remote
Recruited by Prime Therapeutics 8 months ago Address , Remote $95,840 - $162,920 a year
Principal Program Manager Jobs
Recruited by Jabil Circuit 8 months ago Address , Remote $114,894 - $218,196 a year
Regional Key Account Manager, Dietary Supplements - Remote (Central Or Eastern Us)
Recruited by DSM-Firmenich 8 months ago Address , Remote $114,800 - $143,500 a year
Mgr, Supervision Jobs
Recruited by LPL Financial 9 months ago Address Iowa, United States
Lead Procurement Manager - Remote Us Locations
Recruited by Lumen 10 months ago Address , Remote $85,230 - $189,360 a year
Senior, Technical Account Manager
Recruited by EROAD 10 months ago Address , Remote $110,000 - $115,000 a year
Remote Customer Success Account Manager Ii
Recruited by Vertex, Inc. 11 months ago Address , Remote
(Us) Sr. Technical Recruiter
Recruited by PointClickCare 11 months ago Address , Remote $124,000 - $140,000 a year
Sr. Account Executive - East (Remote Us)
Recruited by Rimini Street, Inc. 11 months ago Address , Remote
Regional Account Manager (Remote) Central U.s. Region
Recruited by Servpro Industries, LLC 11 months ago Address , Remote
Accounting Account Manager - Remote
Recruited by Angela Adams Consulting Inc 11 months ago Address , Remote $45,760 - $86,268 a year
Tax Manager (Remote - Us)
Recruited by Rimini Street, Inc. 11 months ago Address , Remote $86,000 - $110,000 a year
Founding Account Executive - Us, Canada Remote
Recruited by Rainforest QA 11 months ago Address , Remote $120,000 - $216,000 a year
Remote - Account Manager Existing Accounts
Recruited by Green Dot Corporation 11 months ago Address , Remote
Marketing Account Director (Remote)
Recruited by University of Arizona Global Campus 11 months ago Address , Remote
Insurance Accounting Account Manager - Remote
Recruited by Angela Adams Consulting Inc 11 months ago Address , Remote $45,760 - $86,268 a year
Technical Account Manager - Usa
Recruited by Velo3D 11 months ago Address , Remote
Cloud Solutions Engineer - Technical Vendor Management (Us Remote)
Recruited by Splunk 11 months ago Address , Remote $124,000 - $170,500 a year
District Manager- Retail (Remote) - Northern Us Territory
Recruited by Goodyear 11 months ago Address , Remote
Technical Program Manager, Advertiser Safety
Recruited by Pinterest 11 months ago Address , Remote

Principal Technical Account Manager (Remote)

Company

CrowdStrike
Address , Remote
Employment type FULL_TIME
Salary $95,000 - $175,000 a year
Expires 2023-06-10
Posted at 1 year ago
Job Description
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Technical Account Manager with CrowdStrike you will provide proactive technical support to our Premium Support customers.
At CrowdStrike, you will be working with people who “wrote the book” on hacking and internet security. We care deeply about our customers’ success. We ensure they are protected, stable, and empowered to stop breaches.
To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.
This position is open to candidates located in the Central or Eastern time zone.
What You'll Do:
  • Drive support cases to ensure issues are being resolved in a timely manner.
  • Serve as primary technical contact and augment our customer support teams
  • Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.
  • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
  • Escalate customer issues to management when appropriate.
  • Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.
  • Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
  • Create knowledge base content to capture new learning for reuse throughout the company and user base.
  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
  • Support the sales teams in identifying account expansion opportunities.
  • Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.
  • Onboard new customers to the CrowdStrike platforms.
  • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
What You'll Need:
  • Commitment to customer success
  • Bachelor’s Degree or equivalent experience
  • Experience working with Windows Server Operating Systems
  • Knowledge of enterprise web technologies, security and cutting-edge infrastructures
  • Collaborative attitude
  • Proven problem-solving skills
  • Excellent customer service skills and ability to quickly establish technical credibility with customers
  • Excellent communication skills, written and verbal
  • Ability to travel up to 25%
Preferred Qualifications:
  • Deep expertise in Linux and Mac platforms
  • CISSP or ITIL Certification
  • 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
  • Python Scripting and RestAPI experience
  • Bachelor’s Degree in Computer Science or equivalent
#LI-Remote
#RL-1
Benefits of Working at CrowdStrike:
  • Market leader in compensation and equity awards
  • Competitive vacation and flexible working arrangements
  • A variety of professional development and mentorship opportunities
  • Remote-first culture
  • Paid parental leave, including adoption
  • Offices with stocked kitchens when you need to fuel innovation and collaboration
  • Physical and mental wellness programs
  • Comprehensive and inclusive health benefits
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact , for further assistance.
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The salary range for this position in the U.S. is $95,000 - $175,000 per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work