Senior, Technical Account Manager

This is a key role in our business, working closely with a small group of high profile, enterprise customers. It is a blend of customer success management and being the expert in all things technical.

The role is about building strong relationships with the customers, to execute their technical needs by driving the product roadmap. It's all about delivering exceptional customer satisfaction and value add.
It's an opportunity to be part of a growing SaaS business, with best-in-class technology (hardware & software) and gain exposure to working with C-suite.

• Compile and analyze Customer Success metrics and KPIs and deliver customized business reviews.
• Take care of the customers journey with us every step of the way, helping them to achieve their desired business outcomes.
• Be a champion of customer centric solutions and outcomes and take ownership of customers issues and follow problems through to resolution.
• You will have ownership of providing value and a seamless service while achieving operational efficiency and growth objectives.
• As our customers grow and change with us you will also support them in managing business and product changes, renewal and rollover activity maintaining and increasing revenue by identifying needs and highlighting opportunities to make their lives easier.
• Provide deep product expertise to clients and develop a deep understanding of their technical environment, product configurations and business processes.

About you:

• Having previously worked with Enterprise customers, you're able to see the bigger picture when it comes to their business and managing change, implementation or tackling issue
• It's a given you have a deep technical knowledge and capability and ideally you have worked in a SaaS business previously
• You're ability to present and communicate in a clear, well organised and structured manner means that your customers are always well informed and engaged.
• You're passionate about the customer and have a proven track record of being a trusted advisor to your customers.
• You'll have previous experience in a similar role, working in a software / SaaS business.
• You thrive in a high performing, fast paced environment and you're a systematic problem solver.

Why EROAD?


EROAD is a fast growing, global business in the tech sector! We are on a journey of trajectory.
Our purpose is simple - we make roads safer and more sustainable for our customers and other road users. Our sophisticated software and in-vehicle technology ensures that fleet vehicles operate safely, minimise environmental impact.
Benefits:
EROAD is genuinely committed to investing in its people, and this is demonstrated through comprehensive leadership development programs, fully paid medical insurance plans, flexible sick leave, peer-to-peer recognition frameworks and regular check-ins on culture, ways of working and Employee Experience. As a global organization, we ensure that we stay well connected with our international team-mates through frequent company-wide communication, learning opportunities and cultural sharing.
We ensure you have the tools, technology, and training to do your best work, and offer flexible work hours to help ensure a healthy work/life balance.
At EROAD, we are going places and we would love you to join us. Submit your CV and Cover Letter today!