Principal Product Manager, Supply Chain And Data Services

Help fix the user experience in global trade

The opportunity:

We’re seeking a Principal Product Manager to lead our digitization roadmap for Supply Chain and Data Services, identifying opportunities and priorities for intelligent automation and using AI/ML in developing customer obsessed digital solutions.

You will play a crucial role in driving the strategic direction and success of the product portfolio in Data Services. You will collaborate closely with cross-functional teams, including engineering, design, marketing, operations and sales, to develop and execute the product roadmap. Your expertise in both technology and product management will be instrumental in defining and delivering innovative products that meet customer needs and propel our company's growth.

With a proven track-record of using technology to automate processes as well as evolve and future-proof back end services, this person will help scale service delivery and first pass yield for all our business and operating units. A customer-first mindset, strong understanding of back-end and front-end technologies will significantly improve service quality. A strong data oriented approach will help track, analyze, and improve our digital product offers and develop user friendly UI’s to evaluate, onboard workitems/packages quickly.

The role requires a candidate who has excellent analytical, organizational, and communication skills. This is a customer-centric role, working to translate the needs of users, internal and external, into digital business opportunities.

You will:

• Drive strategies and long-term vision to build best-in-class digital products in data services
• Develop and implement pipelines that extract, transform, and load data into an information product
• Partner with business owners, engineers and agile product teams to build roadmaps that will be reflected in the company's broader portfolio planning and prioritize based on topline opportunities
• Participate in market research, validation, and white space analysis to identify opportunities for new or existing features and functionalities
• Conduct user research and usability studies, collaborating with designers, developers, and research teams throughout the process
• Craft a product vision (short- and long-term) and convert it to concrete strategy, first for internal use and then to externalize, aligned with the company vision

Responsibilities:

• Customer Focus: Conduct market research, gather customer feedback, and analyze user data to identify customer needs and opportunities for product enhancements. Champion a customer-centric approach to product development and ensure the delivery of user-friendly and impactful solutions.
• Stakeholder Collaboration: Collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure alignment and effective execution of product strategies. Act as a bridge between technical teams and business stakeholders, facilitating communication and managing expectations.
• Technical Expertise: Stay abreast of the latest industry trends, emerging technologies, and competitive landscape. Leverage your deep technical knowledge to make informed decisions, evaluate technical feasibility, and guide the development of scalable and innovative solutions.
• Performance Measurement: Define key performance indicators (KPIs) and regularly monitor product performance, making data-driven decisions to drive continuous improvement. Prepare and present comprehensive reports on product metrics, achievements, and challenges to executive leadership.
• Strategic Product Planning: Develop and refine the product vision, strategy, and roadmap aligned with the company's overall business goals. Translate market trends, customer insights, and competitive analysis into actionable product plans.
• Product Development and Execution: Drive end-to-end product development processes, from concept ideation and requirements gathering to launch and post-launch evaluation. Ensure effective collaboration with engineering teams to deliver high-quality products on time and within budget.

You should have:

• Excellent strategic thinking and problem-solving abilities, with a focus on delivering innovative and customer-centric solutions.
• Bachelor's degree in Computer Science, Engineering, or a related field. Advanced degree preferred.
• 5+ years of experience in operational leadership
• Proven ability to manage multiple projects simultaneously and thrive in a fast-paced, dynamic environment.
• Strong business acumen and the ability to balance technical and commercial considerations to drive product success.
• Proven experience in building solutions with AI/ML/NLP/database modeling
• 10+ years of experience in technical product management, with a proven track record of successfully delivering complex technology products to market
• Deep technical knowledge and familiarity with software development methodologies and processes.
• Outstanding communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.

Preferred skills and qualifications:

• Experience in digitizing end to end or parts of the Supply chain/Cross Border
• Experience with SQL queries and with back-end and front-end programming languages (e.g., Java, HTML, CSS)

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Worried about not having any logistics experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.